Teams at Newfold Digital

Handle inbound and outbound calls to prevent cancellations and reduce churn. Provide phone, email, and chat support; troubleshoot email, DNS, and website issues; escalate when needed; maintain customer records; meet KPIs and QA standards while collaborating with team leads and internal departments.

Executive leader accountable for paid customer acquisition and marketing-sourced revenue across the Network Solutions portfolio. Owns strategy, budget, channel performance (search, social, programmatic, affiliates, display), acquisition economics (CAC, LTV, ROAS), attribution, analytics, experimentation, and a high-performing team to scale subscription-based growth and improve long-term customer value.

Handle high volumes of inbound and some outbound calls, fulfill MyTime instant service requests, and provide support via phone, chat, email, and tickets while meeting productivity and quality metrics.