New York Islanders Hockey Club
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Owns the Salesforce CRM and revenue-enablement technology roadmap, architecture, governance, integrations, automation, lead routing, service workflows, reporting, vendor relationships, and adoption programs. The role partners with sales, partnerships, marketing, service, finance, legal, and BI leaders to improve pipeline conversion, customer experience, data quality, and revenue performance. It also manages one employee and oversees AI-powered lead engagement through Conversica.
