Jobs at New Charter Technologies

Lead client cybersecurity compliance, governance, risk management, audit readiness, and vCISO advisory services. Conduct assessments, manage remediation, oversee third-party risk and compliance monitoring, and provide executive-level reporting across multiple security frameworks. Partner with security operations on incident response and vulnerability management, support business continuity, guide AI governance, oversee service delivery, and coach security and compliance staff.

Serves as a strategic technology advisor to clients, developing IT roadmaps, budgets, lifecycle plans, and investment strategies aligned with business objectives. Evaluates infrastructure, identifies risks and modernization opportunities, recommends technology solutions, and coordinates implementation with technical teams, vendors, and cybersecurity specialists. Leads executive technology reviews, maintains client documentation, supports account growth, and translates complex technical issues into actionable business recommendations that improve efficiency, security, and IT value.

Provides remote and on-site IT support for managed-service clients, administering Windows Server, Windows workstations, Office 365, networks, RMM tools, and Azure/AWS environments. Monitors and maintains systems, troubleshoots issues, documents procedures and client interactions, and delivers tailored technical solutions. The role also mentors junior staff and delegates tasks.

Deploys and configures end-user technology, Microsoft 365 environments, security solutions, firewalls, networks, and infrastructure for client projects. Conducts onboarding assessments, documents client environments, identifies technology gaps, coordinates implementations, validates completed work, and supports project handoffs. The role requires strong client communication, detailed documentation, independent prioritization, and regular onsite travel to the Shreveport and Little Rock markets.

Provides remote, in-office, and onsite technical support for clients, including ticket triage, hardware maintenance, system installation, configuration, patch and outage resolution, and internal systems support. Maintains service records and expense accounts in ConnectWise, escalates issues, implements solutions, and supports positive client relationships. The role is onsite in Midland with regular local client travel and initial travel to Lubbock for training.

Manages full-cycle accounting and month-end close for multiple operating companies, including journal entries, reconciliations, variance analysis, audits, and GAAP compliance. Leads and develops the accounting team, coordinates with cross-functional stakeholders, improves processes, and supports adoption of accounting software and tools. The role requires strong financial reporting expertise, organization, communication, and the ability to manage multiple priorities under tight deadlines.

Provide onsite technical support for managed-services clients by diagnosing and resolving Microsoft, Windows, networking, VPN, firewall, endpoint, peripheral, and user issues. Manage tickets, documentation, SLA response times, client follow-up, escalations, and local client visits. The role requires empathetic customer service, troubleshooting ability, independent learning, and collaboration across service teams.

Deploys, manages, automates, and troubleshoots network, cloud, and server infrastructure for small and mid-sized business clients. Responsibilities include Cisco Meraki deployments, Azure administration, monitoring, alert analysis, packet troubleshooting, carrier coordination, security hardening, backup and disaster recovery, automated remediation using PowerShell and Python, escalation management, documentation, and service desk training. The role is fully remote in the Charlotte area with occasional local client travel.

Deploys, manages, automates, monitors, and troubleshoots network, cloud, and server infrastructure for small and midsized business clients. Owns Cisco Meraki deployments, Azure environments, monitoring, alert response, packet analysis, carrier escalations, security hardening, backup and disaster recovery. Develops PowerShell and Python automation, maintains runbooks, resolves escalated tickets, documents procedures, trains service desk staff, and performs onsite client work.

Generate qualified sales opportunities through outbound calls, emails, events, and networking. Research prospects, build pipelines, qualify leads, maintain accurate CRM records, and coordinate handoffs to sales leadership. Support lead-generation marketing campaigns, content, website and social media updates, vendor initiatives, and campaign performance reporting. Represent the company professionally while identifying new business opportunities and meeting lead-generation targets.

Performs manual and applicable automated testing for web and desktop applications. Writes test plans and cases, executes regression testing, documents defects, validates integrations and client workflows, and collaborates with developers, project managers, and stakeholders. The role also communicates testing status, confirms fixes, trains end users, and learns client operations, with monthly client-site visits required.

Staff Accountant supporting operating companies through accounts payable, accounts receivable, journal entries, accruals, account reconciliations, variance analysis, and year-end audits. The role uses Microsoft Dynamics Business Central and Excel, contributes to accounting process improvements and automation, and partners with accounting leadership and business stakeholders. Strong GAAP knowledge, collaborative skills, and the ability to manage multiple priorities are essential.

Build relationships with current and prospective clients, meet sales goals, provide tailored IT guidance, translate client needs into technical specifications, prepare proposals, oversee order fulfillment, and support long-term customer success. Represent the company at client meetings, trade shows, networking events, and local engagements while developing expertise in technology products and services.

Leads commercial growth for a technology solutions and services provider, overseeing sales strategy, pipeline, forecasting, recurring-revenue expansion, account growth, geographic market entry, and sales-team development. Partners with executive, marketing, service delivery, operations, and finance leaders on pricing, budgeting, customer experience, strategic planning, and organizational development. The role requires building a scalable sales organization and expanding the business across Tennessee and the broader Southeast.

Provides remote and on-site IT support for clients, monitors and maintains systems, administers Windows Server, Windows workstations, and Office 365, and supports TCP/IP networking. Uses ConnectWise RMM tools and assists with Azure and AWS infrastructure. Documents procedures and client interactions, troubleshoots technical issues, collaborates with clients, and mentors junior staff while managing delegated tasks.

Provides Level 1 and Level 2 remote technical support to clients, troubleshoots Microsoft desktop systems, applications, hardware, and basic networking issues, manages ticket queues, documents resolutions, communicates ticket updates, and maintains customer satisfaction. Supports business-class hardware and software while collaborating with a team and maintaining current IT skills and certifications. Familiarity with Microsoft servers, virtualization, Apple platforms, and security practices is beneficial.

Designs, deploys, maintains, and troubleshoots secure on-premises and cloud infrastructure for clients. Supports Microsoft 365, Azure, servers, workstations, networks, backups, and related systems; completes project work, service tickets, maintenance, documentation, and client-site assignments. Serves as an escalation resource, collaborates on technical scopes and quotes, communicates with stakeholders, mentors junior staff, participates in on-call support, and maintains industry certifications and technical expertise.

Provide on-site and remote IT support for SMB clients across LA County. Maintain Azure servers and services, manage Intune device policies, implement conditional access and Group Policy, troubleshoot networks and AD, support virtualization, Office 365, MFA, and assist with VoIP and VLAN deployments.

Drive new business and manage an assigned book of IT/MSP accounts. Prospect, conduct discovery, create roadmaps, lead renewals and QBRs, coordinate with technical teams, manage escalations, maintain CRM, and identify upsell opportunities.

Provide remote and on-site IT support for MSP clients, monitor and maintain systems to prevent downtime, manage Windows Server and Windows 10 environments, administer Office 365, troubleshoot networking (TCP/IP), use RMM tools for system management, assist with Azure/AWS cloud support, document tickets, and mentor junior staff.