Jobs at New Charter Technologies

Act as strategic technology partner for a portfolio of SMB clients: run onsite/offsite meetings, create technology roadmaps, oversee professional services delivery, handle escalations, maintain account plans, and drive revenue retention and growth while ensuring high client satisfaction.

On-site Midland-based sales and marketing representative focused on outbound lead generation, pipeline development, CRM management, qualifying leads, coordinating with sales leadership, supporting marketing campaigns, and attending events to generate new business opportunities.

Provide on-site and remote systems administration for client IT environments: support Azure servers, manage Intune and conditional access, administer Group Policy and Active Directory, troubleshoot networks, and maintain virtualization and Office 365 services.

Remote Staff Accountant responsible for AP/AR processing, journal entries and accruals, account reconciliations, variance analysis, supporting audits, and driving accounting process improvements using Microsoft Dynamics BC and Excel.

Provide remote and on-site first-level IT support for Windows Server and Windows 10 environments; monitor systems with RMM (ConnectWise); assist with Office 365 user/email administration; perform basic networking troubleshooting (TCP/IP); support cloud tasks in Azure/AWS under senior guidance; document tickets and escalate complex issues to L2/L3 engineers.

Provide onsite day-to-day IT support at the client HQ: troubleshoot Windows desktops/laptops, software, basic networking (Wi‑Fi, VPN, DNS), Microsoft 365 and Active Directory tasks, printers/peripherals, and conference room tech. Document work in ticketing system, escalate to senior engineers as needed, and deliver high-quality customer service.

Manage assigned client accounts to drive service utilization and upsells. Prepare and coordinate quotes, track opportunities in CRM, respond to client inquiries, and support sales team operations while learning MSP and cybersecurity offerings and applying AI tools to improve workflows.

Drive AI-related revenue by developing go-to-market strategy, qualifying and closing SMB/mid-market deals, partnering with technical teams and vendors, creating AI-focused marketing content, training sales teams, maintaining CRM pipeline, and representing the company at events. Travel up to 50%.

Drive new business and manage an assigned book of IT/MSP accounts. Prospect, conduct discovery, create roadmaps, lead renewals and QBRs, coordinate with technical teams, manage escalations, maintain CRM, and identify upsell opportunities.

Serve as a client-facing IT strategist (vCIO) advising 15–30 accounts on multi-year technology roadmaps, budgeting, vendor management, governance, and security. Facilitate executive meetings, collaborate with engineering to deliver solutions, identify projects and IT refreshes, lead policy/contract work, and mentor junior staff to ensure consistent service delivery.

Manage the full lifecycle of partner Market Development Funds (MDF): plan, execute, track, submit claims, and reconcile. Build partner relationships, develop MDF-funded campaign briefs, ensure POE compliance, integrate with demand generation, report ROI, and identify new co-op opportunities.

Provide remote and on-site IT support for MSP clients, monitor and maintain systems to prevent downtime, manage Windows Server and Windows 10 environments, administer Office 365, troubleshoot networking (TCP/IP), use RMM tools for system management, assist with Azure/AWS cloud support, document tickets, and mentor junior staff.

Provide hands-on in-house legal support focused on high-volume commercial contracting, NDA management, multi-entity corporate governance, legal ops, and M&A diligence. Streamline legal processes, maintain corporate records and data rooms, support audits, compliance, incident response, and advise leadership while coordinating with external counsel and cross-functional teams (Finance, Sales, HR, Security).

Plan, execute, and optimize integrated B2B marketing campaigns across email, digital, social, and events. Manage campaign calendars, write copy, run and optimize Google and LinkedIn ads, coordinate partner-funded initiatives, analyze performance with analytics tools, support event logistics, and report results to stakeholders.

Manage day-to-day accounts payable and receivable: process invoices and expense reimbursements, generate client invoices and collections, reconcile vendor statements, maintain transaction records, prepare aging and AP/AR reports, support month-/year-end closes and audits, and assist cash flow forecasting.

Provide Tier 2 escalation support for Tier 1 technicians by administering Azure and Microsoft 365 environments. Manage Azure infrastructure and M365 services, troubleshoot identity/MFA/Conditional Access, handle RBAC and security configurations, assist with PowerShell automation, document solutions, and collaborate with Tier 3 engineers.

Provide advanced IT support and technology consulting for clients, troubleshoot and resolve complex hardware, software, network, virtualization and cloud issues, maintain SLA response times, document tickets, mentor junior engineers, travel to client sites, and drive long-term technical solutions and client satisfaction.

Provide onsite and remote IT support for clients including hardware installation and maintenance, ticket triage and resolution, ConnectWise recordkeeping, client communication, and collaboration across teams. Travel regularly to client sites and headquarters for training; maintain a 40-hour work week with flexibility for after-hours projects.

Sell managed IT, cybersecurity, and cloud managed services to public-sector and commercial clients. Own full sales cycle, generate pipeline, manage RFP responses, negotiate contracts, and hand off new clients to onboarding. Maintain HubSpot CRM, produce quotes with QuoteWerks, report with BrightGauge, and engage a Public Sector Advisory Council to drive referrals and credibility.

Provide on-site and remote IT support for SMB clients across LA County. Maintain Azure servers and services, manage Intune device policies, implement conditional access and Group Policy, troubleshoot networks and AD, support virtualization, Office 365, MFA, and assist with VoIP and VLAN deployments.