Jobs at New Charter Technologies

Provide remote and on-site IT support for clients, monitor and maintain systems, troubleshoot Windows Server and workstation environments, administer Office 365, support TCP/IP networking, manage RMM tools, and assist with Azure and AWS infrastructure. The role also requires documenting technical work, collaborating with clients, mentoring junior staff, and delegating tasks.

Provide onsite technical support for managed-services clients by diagnosing and resolving Microsoft, Windows, networking, VPN, firewall, endpoint, peripheral, and user issues. Manage tickets, documentation, SLA response times, client follow-up, escalations, and local client visits. The role requires empathetic customer service, troubleshooting ability, independent learning, and collaboration across service teams.

Deploys, manages, automates, and troubleshoots network, cloud, and server infrastructure for small and mid-sized business clients. Responsibilities include Cisco Meraki deployments, Azure administration, monitoring, alert analysis, packet troubleshooting, carrier coordination, security hardening, backup and disaster recovery, automated remediation using PowerShell and Python, escalation management, documentation, and service desk training. The role is fully remote in the Charlotte area with occasional local client travel.

Deploys, manages, automates, monitors, and troubleshoots network, cloud, and server infrastructure for small and midsized business clients. Owns Cisco Meraki deployments, Azure environments, monitoring, alert response, packet analysis, carrier escalations, security hardening, backup and disaster recovery. Develops PowerShell and Python automation, maintains runbooks, resolves escalated tickets, documents procedures, trains service desk staff, and performs onsite client work.

Provides remote, in-office, and onsite technical support for client hardware, software, networks, patches, and systems. Responds to calls and tickets, troubleshoots outages, installs and configures technology, maintains support records, and escalates issues when needed. The role alternates between help desk and field work, requires regular travel to local client sites and temporary training travel to Lubbock, and emphasizes customer service, communication, and professional conduct.

Generate qualified sales opportunities through outbound calls, emails, events, and networking. Research prospects, build pipelines, qualify leads, maintain accurate CRM records, and coordinate handoffs to sales leadership. Support lead-generation marketing campaigns, content, website and social media updates, vendor initiatives, and campaign performance reporting. Represent the company professionally while identifying new business opportunities and meeting lead-generation targets.

Provides remote and on-site IT support for clients, administers Windows Server, Windows workstations, and Office 365, troubleshoots networking and secure connectivity, monitors systems using RMM tools, supports Azure and AWS environments, documents technical work, and mentors junior staff.

Executes integrated B2B marketing campaigns across digital, email, web, content, and events. Manages HubSpot campaigns, landing pages, marketing calendars, agency and vendor relationships, CRM data quality, campaign reporting, webinars, social content, and event logistics. Coordinates SEO/SEM and Google Ads initiatives while supporting sales collateral and service launches. Ensures marketing programs are organized, delivered on schedule, and aligned with business priorities.

Performs manual and applicable automated testing for web and desktop applications. Writes test plans and cases, executes regression testing, documents defects, validates integrations and client workflows, and collaborates with developers, project managers, and stakeholders. The role also communicates testing status, confirms fixes, trains end users, and learns client operations, with monthly client-site visits required.

Staff Accountant supporting operating companies through accounts payable, accounts receivable, journal entries, accruals, account reconciliations, variance analysis, and year-end audits. The role uses Microsoft Dynamics Business Central and Excel, contributes to accounting process improvements and automation, and partners with accounting leadership and business stakeholders. Strong GAAP knowledge, collaborative skills, and the ability to manage multiple priorities are essential.

Build relationships with current and prospective clients, meet sales goals, provide tailored IT guidance, translate client needs into technical specifications, prepare proposals, oversee order fulfillment, and support long-term customer success. Represent the company at client meetings, trade shows, networking events, and local engagements while developing expertise in technology products and services.

Leads commercial growth for a technology solutions and services provider, overseeing sales strategy, pipeline, forecasting, recurring-revenue expansion, account growth, geographic market entry, and sales-team development. Partners with executive, marketing, service delivery, operations, and finance leaders on pricing, budgeting, customer experience, strategic planning, and organizational development. The role requires building a scalable sales organization and expanding the business across Tennessee and the broader Southeast.

Provides remote and on-site IT support for clients, monitors and maintains systems, administers Windows Server, Windows workstations, and Office 365, and supports TCP/IP networking. Uses ConnectWise RMM tools and assists with Azure and AWS infrastructure. Documents procedures and client interactions, troubleshoots technical issues, collaborates with clients, and mentors junior staff while managing delegated tasks.

Supports and expands client cybersecurity services through relationship management, security strategy sessions, vulnerability management, incident response, remediation planning, compliance documentation, and security awareness initiatives. The role coordinates service delivery in ConnectWise, maintains client security documentation, manages metrics and reporting, and provides guidance across Windows, macOS, cloud, and networking environments.

Entry-level technology sales role focused on building client and prospect relationships, meeting sales goals, consulting on IT solutions, translating needs into technical specifications, preparing proposals, coordinating fulfillment, and providing ongoing support. The position also includes client meetings, trade shows, networking, and representing the company at industry events. No prior technology or sales experience is required, though customer-facing, technical, or sales experience is beneficial.

Provides Level 1 and Level 2 remote technical support to clients, troubleshoots Microsoft desktop systems, applications, hardware, and basic networking issues, manages ticket queues, documents resolutions, communicates ticket updates, and maintains customer satisfaction. Supports business-class hardware and software while collaborating with a team and maintaining current IT skills and certifications. Familiarity with Microsoft servers, virtualization, Apple platforms, and security practices is beneficial.

Designs, deploys, maintains, and troubleshoots secure on-premises and cloud infrastructure for clients. Supports Microsoft 365, Azure, servers, workstations, networks, backups, and related systems; completes project work, service tickets, maintenance, documentation, and client-site assignments. Serves as an escalation resource, collaborates on technical scopes and quotes, communicates with stakeholders, mentors junior staff, participates in on-call support, and maintains industry certifications and technical expertise.

On-site Midland-based sales and marketing representative focused on outbound lead generation, pipeline development, CRM management, qualifying leads, coordinating with sales leadership, supporting marketing campaigns, and attending events to generate new business opportunities.

Provide on-site and remote IT support for SMB clients across LA County. Maintain Azure servers and services, manage Intune device policies, implement conditional access and Group Policy, troubleshoot networks and AD, support virtualization, Office 365, MFA, and assist with VoIP and VLAN deployments.

Drive new business and manage an assigned book of IT/MSP accounts. Prospect, conduct discovery, create roadmaps, lead renewals and QBRs, coordinate with technical teams, manage escalations, maintain CRM, and identify upsell opportunities.