Jobs at New Charter Technologies

Leads commercial growth for a technology solutions and services provider, overseeing sales strategy, pipeline, forecasting, recurring-revenue expansion, account growth, geographic market entry, and sales-team development. Partners with executive, marketing, service delivery, operations, and finance leaders on pricing, budgeting, customer experience, strategic planning, and organizational development. The role requires building a scalable sales organization and expanding the business across Tennessee and the broader Southeast.

Provides remote and on-site IT support for clients, monitors and maintains systems, administers Windows Server, Windows workstations, and Office 365, and supports TCP/IP networking. Uses ConnectWise RMM tools and assists with Azure and AWS infrastructure. Documents procedures and client interactions, troubleshoots technical issues, collaborates with clients, and mentors junior staff while managing delegated tasks.

Supports and expands client cybersecurity services through relationship management, security strategy sessions, vulnerability management, incident response, remediation planning, compliance documentation, and security awareness initiatives. The role coordinates service delivery in ConnectWise, maintains client security documentation, manages metrics and reporting, and provides guidance across Windows, macOS, cloud, and networking environments.

Build and migrate enterprise document management systems to NetDocuments using SQL-driven ETL. Gather requirements, configure DMS environments, perform data extraction and conversions, troubleshoot integrations and workflows, and manage client-facing implementation work across multiple projects. Collaborate with project managers and cross-functional teams to deliver accurate, timely, and cost-effective migrations.

Entry-level technology sales role focused on building client and prospect relationships, meeting sales goals, consulting on IT solutions, translating needs into technical specifications, preparing proposals, coordinating fulfillment, and providing ongoing support. The position also includes client meetings, trade shows, networking, and representing the company at industry events. No prior technology or sales experience is required, though customer-facing, technical, or sales experience is beneficial.

Prepare accurate proposals, quotes, renewal documents, and client business review materials. Coordinate with vendors to obtain pricing, confirm hardware availability, support purchasing decisions, and manage upcoming warranty renewals. Communicate with clients, consultants, technicians, procurement teams, and technology vendors while organizing multiple concurrent requests and maintaining accuracy. Use Excel and internal purchasing workflows to track pricing, quotes, renewals, and documentation in a fast-paced onsite environment.

Provides Level 1 and Level 2 remote technical support to clients, troubleshoots Microsoft desktop systems, applications, hardware, and basic networking issues, manages ticket queues, documents resolutions, communicates ticket updates, and maintains customer satisfaction. Supports business-class hardware and software while collaborating with a team and maintaining current IT skills and certifications. Familiarity with Microsoft servers, virtualization, Apple platforms, and security practices is beneficial.

Serve as the primary HR partner for MCA, translating enterprise people strategy into local execution. Advise leaders on workforce planning, organizational design, leadership development, employee relations, compensation, performance management, succession planning, and compliance. Execute employee lifecycle processes using Workday, support people analytics and systems adoption, and promote engagement, culture, recognition, and team member experience. The role is full-time, in-office, and requires local Chattanooga residency or relocation.

Designs, deploys, maintains, and troubleshoots secure on-premises and cloud infrastructure for clients. Supports Microsoft 365, Azure, servers, workstations, networks, backups, and related systems; completes project work, service tickets, maintenance, documentation, and client-site assignments. Serves as an escalation resource, collaborates on technical scopes and quotes, communicates with stakeholders, mentors junior staff, participates in on-call support, and maintains industry certifications and technical expertise.

Designs, deploys, maintains, and troubleshoots secure on-premises and cloud infrastructure for clients. Supports Microsoft 365, Azure, servers, workstations, networks, and backup systems; completes projects, maintenance, tickets, and client-site work. Acts as an escalation resource, maintains documentation and ConnectWise records, collaborates on technical scopes, communicates with stakeholders, mentors junior staff, participates in on-call support, and pursues ongoing training and certifications.

On-site Midland-based sales and marketing representative focused on outbound lead generation, pipeline development, CRM management, qualifying leads, coordinating with sales leadership, supporting marketing campaigns, and attending events to generate new business opportunities.

Provide on-site and remote systems administration for client IT environments: support Azure servers, manage Intune and conditional access, administer Group Policy and Active Directory, troubleshoot networks, and maintain virtualization and Office 365 services.

Provides remote, in-office, and onsite technical support for client hardware, software, networks, patches, and system installations. Responds to support calls and tickets, troubleshoots outages and hardware issues, maintains records in ConnectWise, escalates problems, and implements technology solutions. The role requires customer service, field support, documentation, adaptability, occasional after-hours work, local travel, and successful completion of a CJIS background check.

Provides advanced IT support, technology consulting, and strategic guidance to managed-services clients. Responsibilities include resolving complex infrastructure, networking, cloud, virtualization, security, and systems issues; managing tickets and documentation; meeting SLAs; advising clients on technology strategy; mentoring engineers; and maintaining trusted client relationships. The role requires regular travel to local client sites in Boulder, Colorado, with a hybrid work environment.

Provide Level 2 remote (and occasional on-site) technical support for managed IT clients, troubleshooting Microsoft 365, Azure/Entra, Intune, Windows Server/desktop, networking, virtualization, and backup systems. Manage tickets in ConnectWise, perform preventive maintenance and upgrades, document environments, escalate appropriately, meet SLA and billable/utilization targets, participate in on-call rotation, and pursue continuing education and certifications.

Provide day-to-day technical support for managed-services clients: troubleshoot Microsoft 365, Active Directory, Windows, networking, VPNs, firewalls, endpoints and peripherals; manage tickets and documentation; meet SLA response targets; travel to local client sites as needed; escalate complex issues and collaborate across teams to ensure client satisfaction.

Serve as a client-facing IT strategist (vCIO) advising 15–30 accounts on multi-year technology roadmaps, budgeting, vendor management, governance, and security. Facilitate executive meetings, collaborate with engineering to deliver solutions, identify projects and IT refreshes, lead policy/contract work, and mentor junior staff to ensure consistent service delivery.

Sell managed IT, cybersecurity, and cloud managed services to public-sector and commercial clients. Own full sales cycle, generate pipeline, manage RFP responses, negotiate contracts, and hand off new clients to onboarding. Maintain HubSpot CRM, produce quotes with QuoteWerks, report with BrightGauge, and engage a Public Sector Advisory Council to drive referrals and credibility.

Provide hands-on in-house legal support focused on high-volume commercial contracting, NDA management, multi-entity corporate governance, legal ops, and M&A diligence. Streamline legal processes, maintain corporate records and data rooms, support audits, compliance, incident response, and advise leadership while coordinating with external counsel and cross-functional teams (Finance, Sales, HR, Security).

Provide Tier 2 escalation support for Tier 1 technicians by administering Azure and Microsoft 365 environments. Manage Azure infrastructure and M365 services, troubleshoot identity/MFA/Conditional Access, handle RBAC and security configurations, assist with PowerShell automation, document solutions, and collaborate with Tier 3 engineers.