Teams at New Charter Technologies

Provide remote and on-site IT support for clients, monitor and maintain systems, troubleshoot Windows Server and workstation environments, administer Office 365, support TCP/IP networking, manage RMM tools, and assist with Azure and AWS infrastructure. The role also requires documenting technical work, collaborating with clients, mentoring junior staff, and delegating tasks.

Provides remote, in-office, and onsite technical support for client hardware, software, networks, patches, and system installations. Responds to support calls and tickets, troubleshoots outages and hardware issues, maintains records in ConnectWise, escalates problems, and implements technology solutions. The role requires customer service, field support, documentation, adaptability, occasional after-hours work, local travel, and successful completion of a CJIS background check.

Provide onsite technical support for managed-services clients by diagnosing and resolving Microsoft, Windows, networking, VPN, firewall, endpoint, peripheral, and user issues. Manage tickets, documentation, SLA response times, client follow-up, escalations, and local client visits. The role requires empathetic customer service, troubleshooting ability, independent learning, and collaboration across service teams.