Teams at New Balance

Manage B2B customer orders, deliveries, returns and related issues; support Sales and cross-functional teams; maintain customer documentation; monitor inventory and delivery performance; build strong customer relationships to ensure timely order fulfilment and high customer satisfaction.

Serve as the D365 Finance & Operations functional SME for Quote-to-Cash. Define requirements, design and configure Q2C processes, support integrations, lead testing and UAT, create documentation and training, and provide ongoing functional support to improve efficiency, accuracy, and controls across commercial and finance operations.

Design, build, and support global Dynamics 365 F&O (Quote-to-Cash) applications for Sales & Marketing. Lead analysis, architecture, development, and production troubleshooting. Define requirements with business stakeholders, document systems, implement scalable solutions, participate in on-call rotation, mentor team members, and promote agile practices.