Teams at New Balance

Provides end-to-end customer service and administrative support for UK and Ireland wholesale sales operations. Responsibilities include processing forward orders, managing order books, responding to customer enquiries, coordinating with Sales, Finance, and Logistics, resolving issues, meeting product and delivery deadlines, processing cancellations, and maintaining accurate records. The role requires strong communication, organization, numeracy, problem-solving, attention to detail, Microsoft Office proficiency, and a customer-focused approach.

Supports marketplace product launches through product onboarding, catalog maintenance, content and imagery readiness, operational reporting, quality assurance, and issue resolution. Coordinates with internal teams and external marketplace partners to ensure accurate, timely product availability. Maintains product data quality, supports sample coordination, monitors catalog health, and contributes to process improvements across digital commerce operations.

Leads EMEA seasonal category planning across wholesale, DTC, and e-commerce channels. Owns sales targets, assortment and investment frameworks, go-to-market planning, in-season trading, inventory health, sell-through, forecasting, market intelligence, and post-season reviews. Partners with Brand, Merchandising, Sales, Marketing, Finance, and Supply Chain while managing and developing a category planning team.