Jobs at NetGain Technologies, LLC

Lead the Security Operations Center team, manage staffing and daily coverage, oversee cybersecurity monitoring and incident response, and serve as the escalation point for complex security events and client concerns. Coach and develop SOC analysts, coordinate response efforts, maintain procedures and documentation, and ensure timely, professional delivery of client security services.

Leads and coaches a team of Client Success Managers while driving client satisfaction, retention, account growth, and strategic relationship development. Partners with Sales, Operations, and leadership to improve client experiences, supports executive business reviews, resolves complex issues, develops success processes, and manages several key accounts.

Manage and develop a Security Operations Center team responsible for cybersecurity monitoring, incident response, and client security services. Oversee staffing, schedules, ticket volumes, investigations, documentation, and resolution processes. Serve as the escalation point for complex security events, coordinate clients and vendors, maintain SOC procedures, and translate emerging threats into actionable team guidance. The role combines people leadership, operational management, and hands-on security oversight.

Lead the Security Operations Center team by managing staffing, schedules, assignments, monitoring ticket volume, and incident resolution. Coach and develop SOC analysts, coordinate responses to complex security events, escalate client concerns, maintain procedures and documentation, and translate emerging cybersecurity threats into actionable team guidance. The role combines people leadership, operational management, client coordination, and hands-on oversight of cybersecurity monitoring and incident response.

Deliver end-to-end infrastructure implementation projects for client environments, including Windows Server deployments, VMware and Hyper-V virtualization migrations, firewall configuration, and network infrastructure buildouts. Coordinate with project managers, follow statements of work and project plans, document completed work, identify scope changes, troubleshoot technical issues, and communicate directly with clients remotely and on-site.

Deliver end-to-end infrastructure implementation projects for clients, including Windows Server deployments, VMware and Hyper-V migrations, firewall configuration, routing, switching, VLANs, VPNs, and disaster recovery environments. Coordinate with project managers, follow project plans and statements of work, communicate with clients remotely and onsite, identify scope changes, troubleshoot infrastructure, and complete detailed project documentation and closeout activities.

Execute end-to-end infrastructure implementation projects for client environments, including Windows Server deployments, virtualization migrations, firewall configuration, routing, switching, VLANs, and VPNs. Work from project plans and statements of work, coordinate with project managers, communicate directly with clients, identify scope changes, perform remote and onsite delivery, and complete thorough project documentation and closeout activities.

Execute end-to-end infrastructure implementation projects for client environments, including Windows Server deployments, VMware and Hyper-V migrations, firewall configuration, routing, switching, VLANs, and VPNs. Coordinate with project managers, follow statements of work, document completed work, identify scope changes, troubleshoot infrastructure, and communicate directly with clients remotely and on-site. Travel to client locations and support clean project closeouts.

Resolves complex Level 2 escalations involving networks, servers, cloud infrastructure, VoIP, Windows systems, Active Directory, and Group Policy. Provides advanced troubleshooting, collaborates on long-term solutions, maintains technical documentation, mentors junior staff, and supports maintenance or incidents outside normal hours.

Resolves complex Level 3 IT issues involving networks, servers, cloud infrastructure, VoIP, Windows systems, Active Directory, and Group Policy. Develops long-term solutions, maintains technical documentation, mentors junior support staff, communicates with clients, and performs maintenance or incident response outside normal hours when needed.

Resolves complex Level 2 escalations involving networks, servers, cloud infrastructure, VoIP, Windows environments, Active Directory, and Group Policy. Provides advanced troubleshooting for critical IT systems, documents solutions, collaborates across teams, mentors junior staff, and performs maintenance or incident response outside normal hours.

Manage client onboarding, renewals, price increases, executive business reviews, and ongoing relationships. Consult with SMB clients on IT objectives, roadmaps, and budgets while coordinating internal teams to resolve issues and identify growth opportunities. Maintain accurate CRM documentation, facilitate escalations, engage executive decision-makers, and strengthen retention, satisfaction, and advocacy.

Manage client onboarding, renewals, price increases, executive business reviews, and the full client lifecycle. Build relationships with executive decision-makers, provide IT consultation, develop technology roadmaps and budgets, coordinate escalations, and identify mutually beneficial growth opportunities. Collaborate with Sales, Marketing, Finance, and Operations to improve retention, client satisfaction, and advocacy.

Manage client onboarding, renewals, price increases, executive business reviews, and ongoing relationship health. Consult with SMB clients on IT roadmaps, budgets, and strategic solutions while coordinating internal resources to resolve issues and support growth opportunities. Engage executive decision-makers, manage escalations, document client activity in the CRM, and collaborate with Sales, Marketing, Finance, and Operations to drive retention, satisfaction, and advocacy.

Manage client onboarding, renewals, price increases, executive business reviews, and the full client lifecycle. Build relationships with SMB executives, understand IT environments, develop technology roadmaps and budgets, and coordinate internal teams to resolve issues and identify growth opportunities. Maintain accurate CRM documentation, facilitate escalations, promote client advocacy, and ensure client retention and satisfaction.