Teams at NetGain Technologies, LLC

Lead the Security Operations Center team, manage staffing and daily coverage, oversee cybersecurity monitoring and incident response, and serve as the escalation point for complex security events and client concerns. Coach and develop SOC analysts, coordinate response efforts, maintain procedures and documentation, and ensure timely, professional delivery of client security services.

Leads and coaches a team of Client Success Managers while driving client satisfaction, retention, account growth, and strategic relationship development. Partners with Sales, Operations, and leadership to improve client experiences, supports executive business reviews, resolves complex issues, develops success processes, and manages several key accounts.

Manage and develop a Security Operations Center team responsible for cybersecurity monitoring, incident response, and client security services. Oversee staffing, schedules, ticket volumes, investigations, documentation, and resolution processes. Serve as the escalation point for complex security events, coordinate clients and vendors, maintain SOC procedures, and translate emerging threats into actionable team guidance. The role combines people leadership, operational management, and hands-on security oversight.