Jobs at NetDocuments

Lead end-to-end planning and execution of EMEA and APAC events (industry, customer, partner, bespoke), coordinate logistics and on-site delivery, align branding and sales enablement, manage partner co-hosted programs and lead-sharing, own budgets and vendor contracts, measure event ROI, and travel internationally (~30-40%).

Lead and execute NetDocuments' organic social strategy across platforms, build executive and SME thought leadership programs, create and capture content (including video), measure social impact on demand generation, manage editorial calendar and governance, engage communities, and travel frequently for events and content capture.

Lead product execution for an AI Growth team, owning AI monetization, usage-based billing, adoption, ROI storytelling, and admin-facing visibility. Conduct discovery and rapid experiments, mentor PMs, navigate metering/billing technical dependencies, and drive outcome-focused metrics to scale AI features platform-wide.

Lead client adoption and training for NetDocuments and AI features: deliver onboarding, workshops, develop enablement content, monitor adoption metrics, respond to client inquiries, and support internal playbooks while building client relationships and product expertise.

Build and maintain automated tests for client applications using C# and testing frameworks. Create API integration tests with Postman, execute test plans, implement unit and integration tests, maintain CI/CD test suites, troubleshoot failures, test installations and deployments, validate multiple configurations, perform exploratory testing, and collaborate with engineers on quality improvements.

Lead architecture and development for scalable document content extraction and transformation systems. Build full-stack, event-driven applications using C#/.NET, AWS, Kafka, OCR technologies, APIs, and AI services. Own initiatives from design through production, improve reliability and performance, implement observability, address technical debt, document architecture, collaborate cross-functionally, and mentor engineers.

Lead a 5-6 person engineering team building the NetDocuments AI Assistant. Drive delivery of agentic LLM features, ensure secure cloud-native architecture on AWS, partner with Product and Design, mentor engineers, and champion CI/CD, observability, automated testing, and secure integrations.

Leads product and segment marketing across law firm and corporate legal customer segments. Owns go-to-market strategy, positioning, messaging, market and competitive intelligence, sales enablement, product launches, content, analyst relations, and team development. Partners cross-functionally with product, sales, and marketing teams to create segment-specific strategies and drive measurable growth.

Own strategic law firm and legal department relationships, advising clients on legal AI adoption and transformation. Drive renewals, expansion, and net revenue retention while developing tailored AI roadmaps, leading executive business reviews, measuring ROI, and addressing account risks. Collaborate with Sales, Product, Engineering, and Forward Deployed Engineers to improve adoption and product outcomes. Represent NetDocuments at industry events and contribute to customer success best practices.

Lead the architecture and development of scalable full-stack applications for a next-generation document management platform. Build React, TypeScript, Node.js, C#/.NET, and AWS solutions using event-driven architectures, Kafka, APIs, AI services, and modern data pipelines. Improve system performance, reliability, security, observability, and scalability while owning complex initiatives through production. Partner with Product, Design, and Platform teams, establish technical direction, mentor engineers, and guide engineering standards.

Serve as a senior strategic advisor embedded with law firm and legal department clients to drive AI adoption and transformation. Own renewal and expansion of a portfolio, develop tailored AI adoption roadmaps, lead executive reviews, identify upsell opportunities, escalate and remediate at-risk accounts, and channel client feedback into product roadmaps. Represent NetDocuments at industry events and contribute best practices to the Legal Innovation Partner playbook.

Lead Customer Success analytics and systems to proactively drive GRR, NRR, renewals, NPS, and adoption. Build predictive models and the CS data stack (Gainsight, Salesforce, Power BI), create executive dashboards and decision-ready narratives, enable AI/automation, partner cross-functionally on forecasting and revenue alignment, and build a small team of analysts to convert insights into prioritized actions.

Lead post-sale Customer Success, Renewals, and Partner Delivery organizations to maximize retention, expansion, and AI product adoption. Set strategy, segmentation, playbooks, metrics, and operating rhythms; partner cross-functionally to drive adoption, renewals, and executive-level customer relationships while scaling teams and processes.

Sell NetDocuments' cloud content management solution to small-market prospects by conducting virtual demos, qualifying leads, negotiating and closing contracts, meeting sales targets, managing pipeline in Salesforce, and collaborating with BDRs to nurture opportunities.

Generate qualified sales opportunities for North America by prospecting greenfield territory, executing account-based outbound outreach, qualifying leads, setting demos, and maintaining Salesforce data while aligning closely with sales counterparts.

Manage and grow a large book of existing SaaS customer accounts by driving expansion revenue. Self-source pipeline through outbound outreach, run discovery to identify upsell/cross-sell opportunities, own the full sales cycle, and maintain activity and pipeline in Salesforce.

Lead and scale the Transformers engineering team to deliver document transformation, OCR, and text extraction capabilities. Define technical vision and roadmap, oversee multi-team delivery, mentor engineering leaders, collaborate with Product, Architecture, and Data Science, promote best practices for CI/CD, microservices, cloud, and containerized deployments, ensure security and compliance, and foster a culture of innovation and high performance.

Lead and scale an AI Search engineering team building embedding models, vector indexing, and indexing pipelines for semantic search. Define strategy and roadmap, oversee cross-team delivery, mentor engineering leaders, ensure model lifecycle and indexing reliability, and align technical vision with product and data science to deliver secure, production-grade semantic search capabilities.

Lead and scale a Legal Innovation Partner team focused on AI adoption and retention at strategic law firm and legal department clients. Own renewal and expansion outcomes, drive executive-level engagement, define AI transformation playbooks, collaborate across Product, Engineering, Sales, and Customer Success, and represent NetDocuments as a thought leader.

Design, build, and maintain production-grade full-stack applications using React, Node.js, and TypeScript. Develop scalable backend services, REST/GraphQL APIs, and cloud-native solutions on AWS. Contribute to system architecture, observability, and event-driven designs, own features through deployment, and collaborate with Product and Design to deliver secure, high-quality software.