Jobs at NetBox Labs

Act as the technical partner for customers: onboard, troubleshoot, and resolve issues across NetBox deployments, integrations, and upgrades. Participate in architecture and planning, meet SLAs, escalate high-risk items, create runbooks, surface product feedback, and collaborate with Product, Engineering, TechOps, and Customer Success to improve product and processes.

Serve as the primary operational interface for partner field teams across EMEA, building relationships with partner sellers and technical contacts, coordinating enablement and events, maintaining CRM opportunity hygiene, supporting account mapping and pipeline progression, and acting as first contact for inbound partner requests to drive partner-sourced revenue and field alignment.

Drive new logo revenue by qualifying prospects, demonstrating NetBox Labs solutions for AI customers, running technical demos and POCs, and creating pipeline through outbound and inbound campaigns while maintaining CRM data and collaborating with sales, marketing, and SE leadership.

Build and scale a sales enablement function for a high-growth B2B SaaS company. Own onboarding, product enablement, launch readiness, and ongoing learning programs. Create sales plays, demo guides, certifications, and role-specific learning paths. Deploy AI and automation to make product knowledge discoverable and continuously updated. Partner across Product, Marketing, Sales, Partnerships, and Customer Success to drive seller productivity, reduce ramp time, and measure enablement impact through KPIs.

Drive revenue through partner channels by hunting partner-sourced opportunities, building and forecasting pipeline, co-selling with account executives, onboarding and expanding VAR/SI/technology partners, running joint GTM campaigns, coaching partner sellers, and maintaining accurate partner/CRM data.

Lead and scale strategic technology alliances with top partners (Cisco, Red Hat, Nvidia, HPE, Arista, Itential). Drive executive access, joint go-to-market programs, route-to-market placements, partner integrations, and KPI-driven alliance governance while coordinating Product, Engineering, Sales, and Marketing globally.

The Community Engagement Manager will foster the NetBox ecosystem by managing community interactions, promoting engagement, and building programs to support users and contributors across various digital platforms.

Own NetBox Core product direction and commercial delivery, steward the open source community, drive data model and API roadmap, translate customer needs into shipped features, and align cross-functional teams on releases, pricing, and platform capabilities.

Own end-to-end commercial renewals for transactional and mid-market customers: quotes, uplift, negotiation, signed orders. Build repeatable renewal processes, improve forecast accuracy, automate admin work, generate quotes/order forms, and keep CRM and CS platform data clean. Co-lead enterprise renewals with CSMs and drive metrics like gross revenue retention, uplift, on-time renewals, and reduced CSM admin time.

Own end-to-end delivery of company-critical cross-team programs: manage dependencies, surface risks, align Engineering and Product, improve predictability, and provide program visibility to leadership.

Own the full sales cycle for NetBox Labs' network automation products: prospect (30% outbound), qualify, run technical discussions with Solutions Engineers, negotiate contracts, close new logos, and expand/renew accounts while maintaining accurate forecasts.

Drive new logo revenue by qualifying prospects, running technical demos and proofs-of-concept, and creating pipeline alongside Sales. Research customer use cases, translate technical value, execute outreach campaigns, and maintain accurate CRM (HubSpot) data to support deal progression and enable sales strategy.

Lead and grow a global Solutions Engineering team to improve technical win rates, standardize discovery/demos/POCs, partner with Sales/Product/CS, and build scalable SE processes, playbooks, tooling, and metrics to drive pre-sales excellence.