Jobs at NetBox Labs

Own and scale NetBox Labs’ global total rewards function, including salary bands, compensation philosophy, merit and promotion cycles, equity guidelines, variable pay, benefits strategy, board reporting, and rewards data systems. Partner with People, Finance, Legal, Revenue, recruiters, and international employment providers across the US, UK, Europe, and Latin America. Build scalable models, reporting, manager guidance, and AI-enabled processes while ensuring pay equity, cost control, compliance, and clear communication.

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.

Own the long-term success, retention, and expansion of a strategic APAC customer portfolio. Develop success plans, drive onboarding and adoption, manage churn risks, support renewals, and build executive relationships. Partner cross-functionally with Sales, Support, Onboarding, Product, and Engineering to deliver customer outcomes. Use customer health data to guide decisions, improve Customer Success processes, and mentor junior managers.

Owns the long-term success, retention, and expansion of mid-market and enterprise customers. The role develops success plans, drives onboarding and adoption, manages churn risk, builds executive relationships, supports renewals, and partners cross-functionally with Sales, Support, Product, and Engineering. The Senior Customer Success Manager also uses customer data to guide decisions, influences product priorities, contributes to success processes, and mentors junior CSMs.

Owns NetBox Labs’ network observability products from strategy and definition through general availability and ongoing iteration. Responsibilities include roadmap ownership, technical product expertise, customer discovery, prototyping, success metrics, GTM enablement, and cross-functional alignment across engineering, customer success, and sales. The role focuses on telemetry, monitoring, troubleshooting production networks, and delivering observability capabilities across cloud and enterprise deployments.

Build and operate secure AI platforms, agent workflows, and reusable automation patterns. Embed security into SDLC and PDLC through threat modeling, scanning, secrets detection, supply-chain controls, and automated reviews. Develop AWS identity, network, access, and infrastructure guardrails, including zero-trust and privileged-access automation. Own production services, monitoring, incident response, and on-call support while partnering with teams across the company to enable secure self-service workflows.

Own end-to-end product design for NetBox Labs platform applications, including analytics, visual exploration, validation, and AI-driven workflows. Translate complex network data and workflows into clear interfaces for technical users. Conduct user research, prototype concepts, contribute to Figma and Storybook design systems, use product analytics, collaborate with product and engineering teams, and help shape design culture and platform vision.

Lead the technical direction and hands-on development of NetBox Delivery, including Kubernetes operators, controllers, APIs, release tooling, observability, and deployment infrastructure. Improve NetBox reliability and performance, establish engineering standards, mentor engineers, coordinate cross-team architecture and release initiatives, and serve as a technical escalation point during incidents.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Build and operate full-stack observability features across Go and Python services, gRPC and REST APIs, data ingestion pipelines, and React/TypeScript dashboards. Design scalable telemetry visualizations, real-time data flows, automated tests, and production reliability practices. Collaborate cross-functionally, participate in on-call, mentor teammates, shape architecture and roadmaps, and use AI-enabled development tools responsibly.

Designs and delivers complex backend services and shared platform components for identity, authentication, and access control. Owns projects from design through production, breaks initiatives into milestones, resolves technical challenges, identifies risks, mentors engineers, documents technical decisions, and collaborates across teams to align engineering work with product priorities.

Design, build, and operate scalable AWS infrastructure, internal platforms, CI/CD pipelines, and observability systems for SaaS and on-premise products. Improve automation, reliability, security, cost efficiency, monitoring, alerting, SLOs, and incident response. Collaborate with product engineering teams, support developer self-service, document processes, and participate in on-call rotation. The role requires strong Kubernetes, infrastructure-as-code, scripting, and cloud operations expertise in a fast-paced B2B software environment.

Develop observability software for network automation, including discovery, reconciliation, monitoring, and fleet management. Build multi-tenant, event-driven services using Go, protobuf APIs, PostgreSQL, Redis, and RabbitMQ. Apply observability and instrumentation expertise with OpenTelemetry, networking knowledge, secure coding practices, and coding agents. Collaborate with product, platform, NetBox, and open-source communities while producing technical specifications and delivering reliable integrations.

Coordinates field, event, and partner marketing programs, including trade shows, conferences, webinars, regional events, sponsorships, and co-marketing campaigns. Manages stakeholders, vendors, venues, budgets, logistics, communications, and on-site execution. Supports marketing reporting and metrics covering registrations, attendance, campaigns, and events while collaborating with sales, finance, legal, and external partners.

Drive new-logo and expansion sales for technical SaaS products through outbound prospecting, inbound lead management, consultative selling, technical discussions, pricing, negotiation, and deal closure. Build relationships with network engineering leaders, manage forecasts, collaborate with Solutions Engineering, Channel, and Customer Success teams, and consistently achieve sales quotas.

Lead the technical direction and architecture of the Foundations platform team, owning authentication, authorization, SSO, secrets management, tenancy, and core platform services. Design APIs, drive services through launch, make technical decisions, establish engineering standards, and mentor engineers without formal management authority. Partner with engineering and product leaders to align execution with priorities.

Drive new-logo and expansion sales across the DACH region, managing the full SaaS sales cycle from prospecting and qualification through technical discussions, negotiation, closing, forecasting, and account growth. Build relationships with network engineering leaders and technical users, develop outbound pipeline, collaborate with channel, customer success, and solutions engineering teams, and communicate the value of technical open-source networking products.

Act as the technical partner for customers: onboard, troubleshoot, and resolve issues across NetBox deployments, integrations, and upgrades. Participate in architecture and planning, meet SLAs, escalate high-risk items, create runbooks, surface product feedback, and collaborate with Product, Engineering, TechOps, and Customer Success to improve product and processes.

Lead and scale strategic technology alliances with top partners (Cisco, Red Hat, Nvidia, HPE, Arista, Itential). Drive executive access, joint go-to-market programs, route-to-market placements, partner integrations, and KPI-driven alliance governance while coordinating Product, Engineering, Sales, and Marketing globally.