Jobs at Net at Work

Provides on-site and remote end-user IT support across the organization. Responsibilities include troubleshooting devices, applications, connectivity, printers, meeting-room technology, accounts, permissions, and access; managing onboarding and offboarding; configuring equipment; handling tickets; documenting procedures; using endpoint-management tools; escalating complex issues; and maintaining customer-focused communication and service quality.

The Senior Accountant will manage payroll accounting, reconciliations, month-end close activities, payroll liabilities, benefits, taxes, garnishments, and wage expenses. The role also supports payment processing, including wires and ACH payments, contract accounting analysis in Sage Intacct, commission coding, revenue recognition schedules, audits, and compliance. Success requires strong Excel skills, payroll accounting expertise, attention to detail, and effective collaboration across finance, HR, accounting, and operations teams.

The Sage X3 Functional Consultant analyzes client business processes, defines functional requirements, designs ERP solutions, performs gap analysis, documents workflows, and supports testing and implementation. The consultant manages project delivery, client relationships, upgrades, issue resolution, and product acceptance while assisting sales with proposals, estimates, demonstrations, and presales activities. The role requires Sage X3 or comparable ERP implementation expertise, distribution/manufacturing experience, and at least 50% travel to U.S. client locations.

Manages a portfolio of managed services clients to drive retention, service adoption, satisfaction, and relationship growth. Serves as the primary client relationship owner, leads business and service reviews, monitors client health and risks, coordinates escalations, and advocates for improved service delivery. Partners with sales teams on cross-sell, upsell, and renewal readiness while maintaining CRM records, tracking KPIs, and using client insights and AI tools to improve operational effectiveness.

Manages end-to-end Sage X3 and ERP implementation projects for clients, including planning, budgeting, resource coordination, stakeholder communication, risk mitigation, change requests, financial tracking, and project closure. Serves as the primary client liaison, supports solution scoping and account growth, coordinates internal and third-party teams, and ensures successful transition to post-implementation support. The role requires ERP implementation experience in process or distribution manufacturing and involves at least 20% travel to U.S. client locations.

Leads complex Sage Intacct ERP implementations from discovery through go-live and support transition. Responsibilities include requirements gathering, process analysis, solution design, configuration, testing, training, change management, risk and scope management, stakeholder engagement, and technical coordination. The role also supports presales scoping, client expansion opportunities, consultant mentoring, and continuous improvement of implementation methodologies.

Implements and supports client desktop, server, networking, security, backup, and cloud technologies in an MSP environment. Provides second-level service desk escalation, remote troubleshooting, onsite support, project engineering, documentation, ticket management, status reporting, and client communication. The role owns resolution time, customer satisfaction, utilization, and SLA metrics while maintaining certifications and adapting to new platforms.

Leads a 24x7 managed IT services practice across Service Desk, NOC, SOC, field services, and project delivery. Oversees service quality, operational metrics, escalations, capacity, utilization, financial drivers, and continuous improvement. Builds and develops high-performing teams, manages client health and executive escalations, supports retention and growth, and partners across Sales, PMO, Client Experience, and other practices to deliver consistent client outcomes.

Lead and coach an Acumatica sales team across the U.S. and Canada, driving new business revenue in manufacturing, construction, and food and beverage. Responsibilities include developing sales strategies, managing the full pipeline, delivering tailored product demonstrations, negotiating contracts, closing high-value deals, collaborating with marketing, and owning revenue forecasting and reporting.

Drive revenue growth across existing and prospective clients through Sage X3 add-on sales, upselling, cross-selling, and service conversion. Manage sales pipelines and CRM updates, conduct discovery calls and product demonstrations, develop mutual success plans, forecast performance, and collaborate with solution engineers, customer success, and account management teams. Maintain strong product and industry knowledge while achieving sales quotas and ensuring effective client handoffs.

Leads a consulting team delivering Sage ERP solutions, overseeing consultants, client relationships, project quality, budgets, timelines, and customer retention. Manages team performance and development, steers existing-account projects, reviews deliverables and invoices, and supports pre-sales, account planning, engagement scoping, statements of work, pricing, and revenue growth. Maintains expertise in Sage X3 or Sage 500 and relevant client industries while ensuring profitable, high-quality service delivery.

Leads operational integration of acquired businesses from transaction close through stabilization. Develops integration roadmaps, milestones, risk registers, and executive reports; coordinates Finance, IT, HR, Operations, Sales, Marketing, Legal, and other workstreams; manages acquired leadership relationships; oversees ERP, CRM, billing, technology, policy, and process transitions; mitigates risks, drives accountability, and improves integration playbooks.

Leads enterprise integration of Managed Services acquisitions from due diligence through operational maturity. Develops integration strategies, governance frameworks, playbooks, and success metrics; oversees cross-functional workstreams, technology migrations, customer transitions, vendor integration, risk mitigation, and operational transformation. Partners with executives and business leaders to drive accountability, monitor KPIs, resolve roadblocks, and realize strategic and financial objectives across acquired organizations.

Drive revenue growth by expanding existing NetSuite and related SaaS accounts and converting users to Net at Work services. Maintain pipeline and CRM updates, conduct discovery and demos, develop mutual success plans, collaborate with solution engineers and account teams, and provide accurate forecasts to meet quota.

Lead product/offering strategy for process manufacturing ERP solutions: define solution roadmaps, go-to-market, sales enablement, partner/customer engagement, and measure performance to drive revenue and adoption.

Lead Net at Work’s transformation into an AI-native company by redesigning workflows, deploying virtual workers, building AI capabilities, training employees, and managing adoption. Establish the internal AI tool stack, standards, and use-case pipeline while delivering measurable operating leverage through reduced cycle times, improved quality, increased capacity, and margin gains. Validate results with Finance and drive organization-wide change through influence, process redesign, and strong stakeholder leadership.

Leads and grows a client-facing AI and data services practice, owning strategy, offerings, delivery methods, team development, client outcomes, sales support, and P&L performance. Guides clients from data readiness and AI use-case discovery through production deployment, adoption, and measurable business results. Advises executives, scopes complex engagements, builds delivery teams, and develops managed, subscription, and advisory services.

Provide functional support for Sage Intacct and related integrations, troubleshooting complex and escalated customer issues through resolution. Responsibilities include ticket triage, SLA management, root-cause analysis, documentation, customer communication, knowledge-base development, process improvement, and coaching support team members. The role also builds customer relationships and collaborates with consulting, sales, and support teams to improve product adoption and service quality.

Design, demonstrate, and implement Sage X3 ERP solutions for prospects and customers. Perform discovery, create demos and solution designs, lead initial architecture and problem-solving, coordinate cross-functional teams, enforce implementation best practices, produce process and data models, and support sales and consulting managers to meet technical and financial targets.

Lead Net at Work's internal IT organization, ensuring reliability, security, scalability, and performance across applications, infrastructure, cloud, and cybersecurity. Oversee application rollouts, SDLC practices, operations, vendor relationships, budgeting, and acquisition due diligence. Partner with executives and business leaders to align technology roadmaps, governance, and service delivery while building a service-oriented, high-performing IT team.