Jobs at Net Friends

Provides Tier 2 technical support for complex escalations involving Windows, Microsoft 365, networking, applications, servers, and business technologies. The role owns issues through resolution, documents solutions, supports clients remotely and onsite, mentors Tier 1 technicians, identifies recurring problems, and collaborates on service improvements and deployments. It includes rotating after-hours on-call coverage and travel to client locations throughout the Research Triangle area.

Provides Tier 1 remote and on-site IT support for business clients. Responsibilities include handling support requests, investigating and troubleshooting hardware, software, server, network, and backup issues, meeting SLAs, documenting solutions, assessing client needs, escalating complex problems, and delivering basic technology training. The role requires strong customer service, communication, organizational, and independent problem-solving skills, along with experience supporting Windows, macOS, Microsoft, Google Workspace, and Active Directory environments.