Jobs at NeoGenomics

Maintain, troubleshoot, validate, and deploy laboratory automation systems in a molecular testing environment. Support automated workflow development, equipment and software integration, qualification documentation, operator training, vendor coordination, regulatory compliance, and continuous improvement. The role requires familiarity with Hamilton liquid handlers, laboratory software, molecular workflows, LIMS, and applicable quality and safety standards.

The job description is incomplete. Based on the available text, this role appears to support pathology data activities within a clinical laboratory environment.

Supports histology laboratory operations under technologist supervision by recording specimen information, preparing reagents, operating automated equipment, managing inventory, storing and retrieving samples, maintaining cleanliness, handling biohazardous materials, and assisting with quality and safety programs. The role also performs clerical tasks, resolves missing samples, ships cases, and reports issues to laboratory leadership.

Performs complex clinical laboratory testing on patient specimens in a flow cytometry wet lab. Responsibilities include specimen processing, analysis, result review and reporting, quality control, corrective actions, reagent preparation, documentation, and compliance with laboratory SOPs. The role works Tuesday through Saturday overnight under general supervision and requires independent judgment in assigned specialties.

Coordinates end-to-end commercial training programs, including virtual and in-person logistics, presenters, venues, travel, budgets, vendors, materials, and communications. Administers SharePoint and the learning management system, maintains learner records, audits training content, supports regulated-material reviews, and prepares post-training reports and assessments. Serves as the primary program owner and onsite contact while partnering with event planning and commercial teams.

Supervises day-to-day operations, personnel, quality assurance, safety, compliance, inspections, staffing, training, and performance management for an anatomic pathology laboratory. Maintains CAP/CLIA and applicable state compliance, updates procedures, monitors quality metrics, manages resources and budgets, and responds to operational emergencies for a 24-hour function.

Processes and reconciles medical claims to collect revenue, including payer follow-up, appeals, denial management, eligibility verification, coding review, patient account updates, and detailed documentation. Investigates denied services, interprets EOBs and payer codes, maintains confidential billing records, and meets daily production standards while communicating with insurance payers and working independently in a remote environment.

Leads technical development and validation projects for oncology molecular diagnostics. Provides laboratory guidance, mentors staff, develops protocols, improves workflows, investigates testing issues, monitors equipment and quality trends, and coordinates sample and data collection. Manages project timelines, meetings, metrics, and deliverables while collaborating with internal teams, clients, vendors, and external groups. Requires scientific laboratory expertise, regulatory knowledge, ASCP certification where applicable, and approximately 25% travel.

Supervises medical billing and reimbursement operations, including claims follow-up, collections, accounts receivable, aged receivables, productivity reporting, and compliance. Leads, coaches, and evaluates billing staff while managing workflows, performance standards, process improvements, and staffing needs. Partners with Finance, IT, laboratory departments, insurers, Medicare, Medicaid, and HMOs to resolve billing issues, improve reimbursement, reduce write-offs and DSO, and maintain accurate records.

Abstracts diagnostic elements from surgical pathology reports, validates specimen metadata, maps diagnoses to IHC and molecular testing, and enters standardized information into laboratory databases and LIS/NIS systems. The role coordinates with pathologists, medical teams, laboratory operations, and client services to resolve discrepancies, document escalations, support auditability and CAP/CLIA compliance, and improve data workflows. It also trains team members and maintains accuracy, quality control, and data integrity.

Sells oncology diagnostic testing services to specialty and current customers through remote and office-based engagement. Responsibilities include territory planning, cold calling, virtual presentations, customer relationship management, opportunity identification, negotiation, closing, and collaboration with field sales and internal stakeholders. The role requires clinical and laboratory market knowledge, strong communication and influencing skills, product learning ability, and occasional travel of up to 10–15%.

Leads commercial education and field effectiveness programs for oncology and pathology sales teams. Designs onboarding, territory management, account-based selling, leadership coaching, CRM and analytics training, and ongoing development curricula. Partners cross-functionally with Sales, Marketing, Product, Medical, and Commercial Operations; facilitates workshops, conducts field assessments, measures training effectiveness, and translates complex clinical and business information into practical learning experiences. The role requires approximately 30%–40% travel.

Defines and advances NeoGenomics’ Commercial AI strategy, including adoption assessment, investment prioritization, roadmap development, proof-of-concept initiatives, governance, and enterprise coordination. Partners with technology, legal, compliance, and training teams to ensure responsible AI adoption in a regulated healthcare environment. Evaluates vendors, competitors, regulations, and business value while communicating strategy and performance to senior leadership. Leads cross-functional initiatives and drives AI fluency across Commercial without direct authority.

Owns marketing attribution, reporting, and data quality by connecting campaign activity, marketing spend, Salesforce data, leads, and pipeline outcomes. Builds dashboards, establishes campaign and UTM standards, identifies data issues, and translates analytics into investment recommendations. Evaluates marketing analytics and AI-enabled tools, partners with Marketing Operations and Commercial Enablement, and assesses readiness for marketing mix modeling.

Owns the technical build, deployment, testing, and optimization of email, nurture, webinar, landing page, and content distribution campaigns. Partners with marketing stakeholders to execute demand generation initiatives, manage audience segmentation and testing, prioritize campaign requests, and improve performance. The role also evaluates campaign tools, including AI-enabled technologies, to increase efficiency and effectiveness.

Leads sales effectiveness and commercial operations strategy, including territory alignment, quota setting, incentive compensation, selling tools, and strategic initiatives. Partners with Sales leadership to incorporate field insights into commercial decisions, improves operational processes, and manages a high-performing team. The role requires strong analytical, program management, stakeholder influence, and sales strategy expertise.

Develop and execute commercial marketing strategy for the pathology business. Responsibilities include audience segmentation, account intelligence, market research, segment strategy, marketing program development, rapid testing, KPI definition, budget allocation, vendor management, and partnership with Oncology Sales leadership. The role drives customer retention, expansion, brand positioning, market growth, and measurable performance across pathology modalities.

Leads commercial marketing strategy for oncology community and hospital-based segments. Responsibilities include customer segmentation, market intelligence, vendor and budget management, targeted campaign development, rapid program testing, KPI definition, performance optimization, and strategic partnership with Oncology Sales. The role requires independently setting strategy, directing cross-functional partners without formal authority, and driving measurable demand, retention, expansion, and business growth.

Leads NeoGenomics’ external market presence across brand reputation, public relations, earned media, executive visibility, thought leadership, advocacy, and corporate communications. The role manages a marketing team, PR agency, media strategy, executive messaging, social and website brand strategy, compliance coordination, advocacy initiatives, and budget planning. It requires extensive regulated-industry communications experience, strong executive partnership skills, and the ability to build brand authority and visibility strategies.

Develop and execute enterprise account strategies for national health systems, oncology networks, IDNs, and government healthcare organizations. Build C-suite relationships, expand adoption of diagnostic and precision medicine solutions, lead business reviews, identify growth opportunities, and coordinate cross-functional implementations. Provide influential leadership to regional and field teams, manage strategic initiatives such as EMR integrations, resolve escalated issues, and communicate account performance and market insights to senior leadership. Travel is required nationally up to 50%.