Teams at Neo Group

Monitor user activity, investigate suspected fraud and financial risks, identify emerging threats, manage bonus abuse, and develop risk-detection scenarios. Prepare fraud metrics and incident reports, coordinate responses, implement corrective actions, and collaborate with Legal, Finance, Marketing, and senior management. Provide fraud-prevention guidance and work scheduled shifts, including weekends when required.

Monitor real-time transactions using fraud detection tools, investigate suspicious patterns, manage bonus abuse, lead incident response, collaborate cross-functionally, and report risk metrics to leadership.

As a Loyalty Manager, you'll enhance relationships with VIP players, manage portfolios, execute retention campaigns, and monitor player behavior to drive engagement and loyalty.