Teams at Neo Group

Produces, localizes, proofreads, and edits Portuguese content for CRM, SEO, social media, websites, apps, promotions, and marketing campaigns targeting Mozambique. Ensures cultural accuracy, brand consistency, regulatory compliance, and responsible gaming messaging. Collaborates with Marketing, CRM, Product, Customer Support, Payments, VIP, and Design teams while managing multiple assignments and deadlines.

Manages relationships with high-value VIP customers, providing personalized service, recommendations, offers, and issue resolution. Coordinates with cross-functional teams on exclusive events, promotions, and rewards. Monitors customer activity, analyzes behavior, and develops strategies to improve engagement, acquisition, satisfaction, and retention. Requires fluent Portuguese and English, prior VIP account management or comparable customer-facing experience, strong communication and problem-solving skills, multitasking ability, and analytical capability. iGaming experience is preferred.

Manage a portfolio of VIP iGaming players for a client, building relationships through calls, email, and chat. Responsibilities include monitoring player behavior, reactivating and upselling users, coordinating with VIP, Support, and Payments teams, executing retention campaigns, offering rewards, and reporting performance. The role requires strong communication in English and Portuguese, CRM proficiency, familiarity with iGaming products, and comfort analyzing KPIs and user activity.