Jobs at Neighborly Software

Serve as the technical lead in pre-sales: run discovery-led demos, maintain demo environments, shape technical RFP responses, capture scoping for clean handoffs to implementation, and enable revenue teams across core and enterprise deals.

Provides first-line support to clients via phone, video, and email; updates and configures client systems; partners with Client Success Managers on new applications; reviews peer configurations for accuracy; resolves issues while meeting service-level agreements; and collaborates with the support team to administer government assistance programs.

Design, develop, and ship scalable cloud-native platform features using C#/.NET, React or Angular, Azure services, APIs, and microservices. Use AI coding assistants responsibly throughout development, testing, reviews, and documentation. Translate requirements into technical designs, troubleshoot production issues, improve reliability and security, and collaborate with product, QA, and scrum teams. Contribute to AI/LLM prototypes, automated testing, CI/CD, code reviews, and continuous improvement.

Supports product managers by translating requirements and approved designs into engineering-ready tickets, user stories, acceptance criteria, and implementation specifications. Maintains the backlog, participates in Agile ceremonies, coordinates cross-functional delivery, triages customer issues, and tracks sprint and release risks. Conducts customer, market, competitive, and adoption analysis to inform product decisions. Uses AI tools for documentation and research while collaborating with design, engineering, QA, and customer-facing teams.

Manage a portfolio of SaaS clients administering HUD-funded programs. Provide responsive support, coach users, demonstrate product capabilities, configure solutions, maintain client relationships, support renewals and growth, peer-review configurations, coordinate invoicing, and develop expertise in HUD programs and industry best practices.

Owns the end-to-end lifecycle, vision, roadmap, discovery, launch, and iteration for SaaS platform capabilities, especially financial workflows and scalability. Partners with engineering, leadership, customers, sales, marketing, and customer success to prioritize initiatives, improve adoption, manage cross-functional dependencies, and ensure performance, compliance, and customer value. Uses product analytics, market research, and AI tools to guide decisions and identify opportunities.

Partner with the CFO and cross-functional leaders to own budgeting, rolling forecasts, KPI dashboards, SaaS metric analysis, board and investor reporting, financial modeling, and process automation. Drive improvements, implement AI/automation, and deliver actionable insights to inform strategic decisions and scale finance operations.