Teams at Neighborly Software

Provides first-line support to clients via phone, video, and email; updates and configures client systems; partners with Client Success Managers on new applications; reviews peer configurations for accuracy; resolves issues while meeting service-level agreements; and collaborates with the support team to administer government assistance programs.

Manage a portfolio of SaaS clients administering HUD-funded programs. Provide responsive support, coach users, demonstrate product capabilities, configure solutions, maintain client relationships, support renewals and growth, peer-review configurations, coordinate invoicing, and develop expertise in HUD programs and industry best practices.

Staff Engineer responsible for setting the technical direction of an enterprise cloud platform. The role architects and builds Azure-based, service-oriented solutions, establishes engineering and AI-assisted development standards, leads prototypes into production, and advances platform security, reliability, scalability, and compliance. Responsibilities include mentoring engineers, guiding architectural roadmaps, partnering across product and business teams, and applying Claude and other AI tools responsibly throughout the software development lifecycle.