Teams at Neighbor

Design, develop, test, deploy, and maintain Neighbor’s hyperlocal marketplace. Build scalable consumer marketplace technologies, improve customer experience, manage project priorities and deliverables, and contribute to system architecture. The role requires ownership, flexibility, collaboration, and on-site work in Lehi, Utah.

Manage onboarding, engagement, retention, and expansion of commercial supply partners, including parking operators and real estate portfolios. Build customer success processes, increase property listings and revenue, gather partner feedback, recommend product improvements, analyze data, and develop strategic client relationships. The role collaborates cross-functionally with Sales, Support, Product, Marketing, and Engineering in a fast-paced startup environment.

Handles customer inquiries through chat, email, and phone; resolves payment, reservation, and advanced customer issues; assists renters with finding storage spaces; coordinates with hosts; improves listings and support resources; develops customer care processes and materials; and collaborates with internal teams to enhance the customer experience.