Jobs at NCD (Dental)

Supports daily operations by maintaining data integrity, processing billing, payment, commission, and enrollment workflows, reconciling discrepancies, tracking operational metrics, responding to service requests, and documenting processes. The role partners with Operations, Engineering, Member Care, Sales, and Finance while assisting with audits, system updates, testing, and continuous improvement initiatives.

Onboard, train, and activate newly contracted insurance agents through outreach, workshops, webinars, and product education. Generate and nurture leads, support sales enablement, manage a small account portfolio, represent the company at industry events, and relay escalated agent concerns. Conduct targeted call campaigns to gather feedback and inform product and operational improvements.

Own billing lifecycle: process carrier payment files, monitor declines, identify and resolve revenue exceptions, manage billing tickets, and partner cross-functionally to maintain billing accuracy and surface trends.

Manage day-to-day relationships with assigned national account partners to drive adoption, training, and performance. Monitor account health and metrics, conduct trainings and business reviews, translate data into recommendations, coordinate cross-functional support, and identify growth and retention opportunities to improve partner execution and results.