Jobs at NBT Bank

Supports business systems by analyzing issues, defining requirements, designing workflows, developing configurations and queries, and coordinating system enhancements. Leads moderate projects, evaluates software solutions, develops test plans, conducts validation, supports user acceptance testing, prepares documentation, trains users, and guides less experienced staff. Collaborates with business and technical teams to resolve problems and improve processes.

Manages complex middle-market and high-impact business accounts, providing customer service, insurance coverage analysis, renewals, proposals, policy changes, and coverage recommendations. Acts as a liaison between customers and carriers, identifies coverage gaps, resolves account concerns, maintains accurate documentation, and supports new business and retention activities. Requires insurance licensing or the ability to obtain it, strong communication and analytical skills, proficiency with Microsoft Office and agency systems, and regional travel as needed.

Investigates external and internal financial fraud involving checks, identity theft, online activity, cards, ACH, wires, and other payment channels. Reviews high-risk transactions, analyzes fraud patterns, processes victim claims and provisional credits, maintains case records, evaluates fraud-alert performance, supports branches and customers, and communicates with banks, law enforcement, and prosecutors. Provides fraud-awareness training and identifies emerging scams.

Prepare and review complex retirement plan compliance tests, year-end packages, government filings, and regulatory forms including Forms 5500, 5330, and 8955-SSA. Reconcile plan assets, calculate contributions and corrective earnings, prepare plan documents, research compliance issues, support audits, and mentor team members. The role requires advanced retirement plan knowledge, accurate regulatory reporting, independent work, and collaboration across departments.

Manages commercial insurance marketing and account placement for new and renewal business. Prepares submissions, evaluates carrier quotes, negotiates coverage terms and pricing, develops proposals, binds policies, and transitions accounts to service teams. Reviews coverage, identifies customer needs and gaps, supports account executives, services commercial property and casualty accounts, and maintains accurate documentation in agency systems and carrier portals.

Maintains records and reports required under the Bank Secrecy Act and supports the bank-wide BSA/AML Compliance and Information Security programs. Responsibilities include completing compliance paperwork, reviewing OFAC reports, maintaining databases and logs, retrieving investigation records, communicating with branches, and assisting with information security surveys and risk assessments.

Processes and verifies domestic and international wire and ACH transactions, establishes ACH originators, resolves escalated issues, supports customers and staff, and ensures compliance with banking regulations, internal controls, and fraud mitigation protocols. The role also assists with reporting, procedure updates, employee training, and Treasury-related activities.

Manages consumer and equity loan closing and funding operations, including scheduling closings, preparing and reviewing loan documents, coordinating disbursements, tracking missing documentation, performing quality-control reviews, maintaining accurate loan files, and responding to internal and external customer inquiries. Ensures compliance with product-specific legal, regulatory, timing, and documentation requirements while maintaining service-level expectations.

Processes monetary and non-monetary banking transactions, performs account maintenance, verification, reconciliations, and exception resolution. Provides customer and employee support, prepares reports, follows regulatory and internal-control requirements, mitigates fraud risk, and assists with training and onboarding. The role requires accurate data handling, policy compliance, communication, and service-level performance in a fast-paced environment.

Reconciles assigned general ledger accounts, researches and resolves discrepancies, supports process improvements, helps allocate workloads, cross-trains team members, and provides quality assurance support. The role develops reconciliation procedures, responds to internal inquiries, and ensures compliance with established processes while working semi-independently under supervisory guidance.

Processes moderately complex monetary and non-monetary banking transactions, reconciles exceptions, supports customers and teammates, and resolves escalated operational issues. Ensures compliance with banking regulations, policies, and internal controls while mitigating risk and fraud. The role analyzes and verifies data, prepares reports, updates procedures, assists with training and onboarding, and provides coverage for related team duties.

Installs, repairs, maintains, troubleshoots, upgrades, and replaces company computer hardware and software. Documents systems, advises employees on system use, communicates about technical issues, and completes assigned projects under supervision. The role requires Windows PC expertise, standardized IT support practices, strong communication, A+ and HDI certifications, and occasional night or weekend work.

Twelve-month rotational development program preparing associates for mid-level banking roles. Participants receive classroom instruction and hands-on experience across branches, credit, business and consumer lending, collections, operations, call center, risk, compliance, and related departments. Responsibilities include performing assigned banking duties, learning departmental procedures, building professional skills, and accepting assignments throughout the bank’s geographic footprint.

Contacts delinquent consumer and residential mortgage customers to collect payments, researches and processes account transactions, investigates lost or misapplied payments, and recommends foreclosure, repossession, or legal action. The role reviews collateral and problem accounts, coordinates with customers and bank personnel, prepares reports, maintains files, and ensures required procedures are completed. Some evening hours are required.

Interview and profile customers to determine investment and insurance needs, recommend products and referrals, monitor client investments, develop business plans, and cultivate branch relationships to drive sales and referrals.

Originate residential mortgage and home equity loans, develop and execute sales plans, build referral networks, advise clients on products, coordinate documentation through closing, and meet sales goals while ensuring regulatory compliance.

Interview and profile customers to determine investment and insurance needs; recommend products and make referrals; monitor client investment performance; develop and execute business plans to meet sales goals; cultivate relationships with branch staff; maintain compliance and required securities and insurance licensing.

The Financial Consultant interviews customers to assess their investment and insurance needs, recommends appropriate products, monitors performance, and collaborates with branch teams focused on sales.

Provide administrative and trust-accounting support for wealth management: process correspondence, fees, tax payments, account openings/closings, daily balancing, report generation, and customer service. Maintain logs, upload tax files to authorities, perform vault inventories, and assist across department rotations.