Teams at NBT Bank

The Financial Consultant interviews customers to assess their investment and insurance needs, recommends appropriate products, monitors performance, and collaborates with branch teams focused on sales.

Manages complex middle-market and high-impact business accounts, providing customer service, insurance coverage analysis, renewals, proposals, policy changes, and coverage recommendations. Acts as a liaison between customers and carriers, identifies coverage gaps, resolves account concerns, maintains accurate documentation, and supports new business and retention activities. Requires insurance licensing or the ability to obtain it, strong communication and analytical skills, proficiency with Microsoft Office and agency systems, and regional travel as needed.

Maintains records and reports required under the Bank Secrecy Act and supports the bank-wide BSA/AML Compliance and Information Security programs. Responsibilities include completing compliance paperwork, reviewing OFAC reports, maintaining databases and logs, retrieving investigation records, communicating with branches, and assisting with information security surveys and risk assessments.