Teams at Nationwide Building Society

Provide empathetic, specialist support to vulnerable customers via inbound calls and back-office channels. Assess needs, refer to internal teams or external charities, collaborate with colleagues and partners, handle emotionally challenging situations with resilience, and share best practice to improve customer outcomes.

Provide in-branch, phone and online customer support for everyday banking transactions and queries. Guide customers to suitable products and digital tools, handle transactions accurately, follow processes, escalate concerns to protect customers, and collaborate with colleagues to deliver excellent service.

Provide friendly in-branch, phone, and online customer service; process transactions accurately; guide customers to appropriate products and digital tools; follow processes, escalate issues to protect customers, and collaborate with colleagues to deliver excellent service.