Teams at Nationwide Building Society

Provides in-person, telephone, and digital banking support to branch customers. Responsibilities include handling transactions and queries, guiding customers toward suitable banking products and digital services, protecting customer security and fairness, following processes, escalating concerns, and collaborating with branch colleagues. The role emphasizes empathy, clear communication, adaptability, technology confidence, teamwork, integrity, and customer-focused service. Banking experience is not required, and training is provided.

Provide in-branch and telephone customer service at the Hull branch: handle transactions and queries, guide customers on products and digital services, follow processes to protect customers, escalate issues, and collaborate with colleagues to deliver excellent, empathetic service.

Provide excellent face-to-face, phone and online customer service in a local branch. Handle transactions, answer queries, guide customers on products and digital tools, follow processes, escalate issues, and support colleagues to keep branch banking accessible.