Teams at Nationwide Building Society

Support customers in a Nationwide branch through face-to-face, telephone, and digital banking interactions. Responsibilities include handling transactions and queries accurately, explaining suitable banking products and services, identifying and escalating concerns, following security and fairness procedures, and collaborating with colleagues in a busy branch. The role requires empathy, clear communication, adaptability, digital confidence, and a strong customer-first approach. No banking experience is required, and training is provided.

Provides in-branch, telephone, and digital banking support to customers. Responsibilities include handling transactions and queries, explaining suitable banking products and services, maintaining security and fairness, identifying issues, and delivering excellent customer experiences in a busy branch environment. The role requires empathy, clear communication, adaptability, digital confidence, teamwork, and integrity. No banking experience is required; customer service experience or passion is beneficial.

Provides in-branch, phone, and online customer support for everyday banking needs. Handles transactions and queries accurately, guides customers toward suitable banking products and digital tools, identifies and escalates concerns, and protects customer information and funds. The role requires empathy, clear communication, adaptability, teamwork, digital confidence, and a commitment to fair, customer-focused service in a busy branch environment.