Teams at National Payments Corporation Of India (NPCI)

Lead B2B business development for NBBL payment products by driving customer acquisition, activation, revenue, onboarding, and go-live success. Manage relationships with banks, payment aggregators, payment gateways, and technology service providers. Develop product pitches, business models, growth strategies, and new use cases while coordinating product, technology, certification, risk, legal, and marketing stakeholders. Track rollout performance, resolve customer issues, identify new markets, and achieve assigned P&L and customer targets.

Manages end-to-end relationships with assigned cooperative and regional rural banks, serving as the primary contact for business, operational, and service matters. Analyzes account performance, supports growth, coordinates product onboarding and project implementation, resolves stakeholder issues, and ensures regulatory and NPCI compliance. Also identifies process gaps and leads automation and operational improvement initiatives to enhance efficiency, service quality, and turnaround times.

Manage relationships with banks, payment aggregators, payment service providers, and enterprise merchant acquirers to expand NPCI payment product adoption. Drive merchant acceptance, activation, compliance, partner enablement, testing, certification, pilots, and production readiness. Support new payment capabilities, recurring payments, device integrations, and enterprise solutions. Use AI-enabled analytics to monitor acceptance, identify gaps, prioritize interventions, improve partner effectiveness, and develop adoption-focused use cases.