Teams at Nation Safe Drivers

Reviews impound dispatches, gathers release fees and documentation, and coordinates service providers to retrieve and deliver vehicles. Communicates with impound facilities, clients, customers, and providers by phone and other channels; documents calls, tracks statuses, resolves logistical issues, escalates concerns, and meets performance objectives. The role requires accurate computer use, multitasking, follow-up, attention to detail, and adherence to company procedures. This is an onsite, full-time position in Boca Raton, Florida.

Responsible for acquiring new business and managing existing towing and roadside service provider accounts. Builds and maintains provider networks, negotiates rates, monitors contract compliance, analyzes territory performance, addresses service gaps, and ensures adequate regional coverage. The role involves frequent communication, outbound outreach, account reviews, reporting, trade show participation, and up to 20% travel.

Processes high-volume cancellation requests from lenders, agents, brokers, and members through phone, email, and mail. Reviews required documentation, follows processing and archiving procedures, communicates professionally, provides customer service, assists with paper application data entry in the Affinity database, and supports ad hoc projects. The role requires attention to detail, discrepancy resolution, multitasking, deadline management, and fluency in English and Spanish.