Teams at Nation Safe Drivers

Support and optimize the client journey across pre-onboarding, onboarding, ongoing maintenance, and offboarding. Execute onboarding tasks, document client requirements, monitor progress, resolve issues, assist tech and project teams, maintain system entries, conduct QA, collect feedback, and drive process improvements to enhance deal velocity and client satisfaction.

Manage full-cycle recruiting for operations and corporate roles: post jobs, source and screen candidates, coordinate interviews, track pipelines in the ATS, conduct reference/background checks, support onboarding and hiring events, and monitor recruiting metrics to improve processes and candidate experience.

Lead cross-functional teams to define and deliver Roadside Assistance (RSA) platform enhancements. Own the product roadmap, backlog, user stories, and acceptance criteria. Coordinate with Sales, Ops, Compliance, and external partners; manage releases, scope, risk, QA, and go-to-market activities to deliver compliant, scalable, revenue-driven solutions.