Teams at Nagish

As a Customer Lifecycle & Automation Lead, you will drive user engagement strategies and lifecycle marketing using automation tools to enhance customer communication, increase retention, and improve overall experience.

Owns the strategy and operating infrastructure for scalable customer support. Responsibilities include designing workflows, managing support tools, defining metrics, improving customer experience, establishing QA and documentation standards, forecasting capacity, and creating feedback loops with product and engineering. The role also leads operational reviews, reporting, automation, continuous improvement, and support team execution in a hybrid New York City environment.

As a Senior Software Engineer, you will design, develop, and maintain full-stack solutions, owning features end-to-end and collaborating across teams while improving accessibility and performance.