Teams at MYOB

Provide phone and email technical and application support for accountants and accounting practices using MYOB tax products across Australia and New Zealand. Troubleshoot applications and workflows, resolve customer issues, collaborate with product, development, and support teams, and meet performance objectives. The role requires strong communication, empathy, active listening, problem-solving, and collaboration. Training and mentoring are provided.

Provide phone and email support to accountants and accounting practices using MYOB tax products. Troubleshoot applications and workflows, deliver accurate and timely technical assistance, collaborate with product, development, and support teams, and meet customer service and performance objectives. Training and mentoring are provided.

Leads performance and operations for MYOB’s SME and Practice business, driving growth, retention, subscription expansion, forecasting, and commercial decision-making. Converts data into actionable insights, improves operational efficiency through automation and AI, and leads strategic initiatives from concept to measurable results. Builds cross-functional alignment with Customer, Finance, Product, and Data leaders while developing a high-performing Performance & Operations team.