Teams at My Utilities

Handle 100% warm inbound/outbound calls to help customers set up electricity, internet, TV, and home security. Build rapport, answer questions, overcome objections, recommend services, close sales, follow up to maintain pipeline, and meet daily/weekly/monthly targets in a commission-driven call center environment.

Handle inbound warm leads by phone: confirm service selections, verify move-in timelines and home compatibility, recommend upgrades, finalize orders, document accurately in CRM, and hand off to processing. Fast-paced, high-call-volume, performance-driven, full-time in-office role.

Execute and track customer service orders across multiple provider portals, ensuring accuracy, timely completion, and clean CRM documentation. Communicate with sales advisors, customers, and vendors to resolve discrepancies, follow structured workflows and checklists, and manage multiple active orders to meet strict daily deadlines.