Teams at My Utilities

Handle inbound warm leads by phone: confirm service selections, verify move-in timelines and home compatibility, recommend upgrades, finalize orders, document accurately in CRM, and hand off to processing. Fast-paced, high-call-volume, performance-driven, full-time in-office role.

Execute and track customer service orders across multiple provider portals, ensuring accuracy, timely completion, and clean CRM documentation. Communicate with sales advisors, customers, and vendors to resolve discrepancies, follow structured workflows and checklists, and manage multiple active orders to meet strict daily deadlines.

Handle high-volume inbound customer calls: answer, qualify leads, schedule appointments with sales advisors, route and document leads in the CRM, follow up to ensure appointments occur, and coordinate with sales and processing teams.