Teams at My Utilities

Handle inbound warm leads by phone: confirm service selections, verify move-in timelines and home compatibility, recommend upgrades, finalize orders, document accurately in CRM, and hand off to processing. Fast-paced, high-call-volume, performance-driven, full-time in-office role.

Handle high-volume inbound customer calls: answer, qualify leads, schedule appointments with sales advisors, route and document leads in the CRM, follow up to ensure appointments occur, and coordinate with sales and processing teams.

Manage a growing portfolio of client accounts, support onboarding and ongoing needs, build relationships to ensure retention, run business reviews, partner with internal teams, and monitor account performance and reporting.