$42,000 Salary | In-Office | Dallas, TX | Bilingual preferred but not required
When customers reach out, you’re the first connection.
You answer, qualify, and make sure they get scheduled with the right sales advisor quickly.
If you’re organized, responsive, and comfortable on the phone, this role is for you.
Customers love what we do. We’ve earned thousands of five-star reviews by making the move-in process simple.
What a typical day looks like:
- Answer inbound calls from customers requesting help
- Respond quickly to new lead notifications
- Schedule conversations with sales advisors
- Route leads correctly in the CRM
- Follow up to ensure appointments happen
- Communicate with sales and processing teams
- Maintain clean, organized documentation
This is a high-activity coordination role with steady inbound volume.
What This Role Is
- Front-line customer interaction
- High responsiveness and urgency
- Structured but fast-paced
- Team-based and collaborative
- A key link in the sales process
What success looks like:
- Fast response time to inbound leads
- High appointment scheduling rate
- Low lead drop-off
- Clean CRM execution
Strong backgrounds include:
Customer service • Call center • Front desk • Appointment setting • Sales support • Administrative coordination
Work Environment
Full-time, in-office role in Dallas, TX
- Team-oriented environment
- Clear processes and workflows
- Supportive leadership
About Us
MyUtilities is an established company expanding our Dallas team. We simplify the move-in process by helping customers set up essential home services in one place.
Requirements
- 0–2+ years of customer service, call center, or coordination experience
- Comfortable answering and managing high call volume
- Strong communication and phone presence
- Highly organized and detail-oriented
- Ability to multitask and manage multiple conversations
- Comfortable using CRM and scheduling tools
- Reliable and responsive work style
- Ability to work full-time, in-office in Dallas, TX
- Bilingual English/Spanish preferred but not required
Benefits
- $42,000 annual salary
- Paid training
- Paid time off and paid holidays
- Medical, dental, and vision insurance
- 401(k)
Skills Required
- 0-2+ years of customer service, call center, or coordination experience
- Comfortable answering and managing high call volume
- Strong communication and phone presence
- Highly organized and detail-oriented
- Ability to multitask and manage multiple conversations
- Comfortable using CRM and scheduling tools
- Reliable and responsive work style
- Ability to work full-time, in-office in Dallas, TX
- Bilingual English/Spanish
What We Do
We simplify homeownership. My Utilities provides the complimentary service of researching and connecting utilities in an effort to save people time and money in the process of moving. We research each user's address and discover the utility service providers available to them. We inform the user of their options and the best deals on internet, water, gas, cable tv, electricity and home security and then the user chooses which providers best fit their needs. Once the user chooses their provider we then make the connection for them so they don't have to. The whole process takes the user only about 5 minutes. We are committed to customer satisfaction and bridging the information gap surrounding the complexity of service provider pricing and contracts.
