Jobs at My IT Crew

Provide remote technical support for client environments, troubleshooting Windows devices, Microsoft 365, servers, networks, firewalls, Wi-Fi, VoIP, and remote-access solutions. Manage ticket queues, communicate with clients, coordinate with vendors, document solutions, handle escalations, and contribute to team training and knowledge-base development.

Provide client-facing technical support for Windows devices, Microsoft 365, servers, networks, VoIP, and remote access systems. Troubleshoot incidents, manage ticket queues, communicate with clients, coordinate with vendors, and document solutions. The role also contributes to knowledge-base development, team training, escalation handling, and proactive service delivery while maintaining strong customer relationships.

Manages strategic client relationships for IT services accounts, serving as the primary point of accountability across the client lifecycle. Leads executive business reviews, technology roadmaps, renewals, escalations, and client communications. Identifies and closes expansion opportunities involving infrastructure, hardware, licensing, and projects while coordinating with technical and delivery teams. Requires senior account management experience, strong executive communication, technical fluency, and experience with assisted living or skilled nursing organizations.

Provide remote technical support to business clients by diagnosing and resolving Windows, Microsoft 365, server, networking, and application issues. Manage support requests, configure Microsoft environments, troubleshoot infrastructure, document solutions, coordinate with vendors, escalate complex problems, and maintain excellent customer communication. The role also involves team collaboration, technical training, and continuous process improvement.

Conduct onsite assessments of client IT environments, identify infrastructure, security, and operational risks, diagnose recurring issues, and implement lasting improvements aligned with company standards. Partner with project teams on implementations, document findings and completed work, provide infrastructure information to the vCIO, communicate technical standards, and accurately record service activity. This field-based role requires daily travel to client sites, independent problem-solving, client interaction, and reliable technical documentation.

Provide remote technical support for Windows devices, Microsoft 365, servers, networks, firewalls, Wi-Fi, and VoIP systems. Troubleshoot client issues, manage ticket queues, communicate with customers, document solutions, coordinate with vendors, handle escalations, and contribute to team training and knowledge-base development.

Provides advanced technical support for systems, software, hardware, Windows environments, Active Directory, and on-premises and cloud networks. Diagnoses complex issues, documents solutions, updates knowledge bases and procedures, supports customer satisfaction, trains incoming staff, reports recurring problems, and participates in an after-hours escalation rotation. The role requires strong communication, problem-solving, networking, and Microsoft or cloud technology expertise in a remote managed service provider environment.

Leads technical onboarding, discovery, design, implementation, and delivery of complex infrastructure projects. Designs and implements network, server, cloud, migration, security, backup, and monitoring solutions while managing scopes, timelines, budgets, risks, documentation, and change orders. Ensures client environments meet MSP standards and are ready for service-team handoff. Mentors junior engineers and collaborates with project, account, and client success teams.

Provide remote technical support for multiple clients in an MSP environment. Troubleshoot Windows devices, Microsoft 365, servers, networking, VoIP, and remote access systems; manage ticket queues and escalations; communicate with clients and vendors; create internal documentation; and contribute to team training and service improvements.

Provides senior-level systems engineering and technical support for Windows on-premises and cloud environments. Responsibilities include diagnosing advanced issues, managing Active Directory and networks, supporting systems, software, and hardware, documenting procedures, training staff, reporting recurring issues, ensuring customer satisfaction, and participating in an after-hours escalation rotation.