Teams at My IT Crew

Provide remote technical support for client environments, troubleshooting Windows devices, Microsoft 365, servers, networks, firewalls, Wi-Fi, VoIP, and remote-access solutions. Manage ticket queues, communicate with clients, coordinate with vendors, document solutions, handle escalations, and contribute to team training and knowledge-base development.

Provide client-facing technical support for Windows devices, Microsoft 365, servers, networks, VoIP, and remote access systems. Troubleshoot incidents, manage ticket queues, communicate with clients, coordinate with vendors, and document solutions. The role also contributes to knowledge-base development, team training, escalation handling, and proactive service delivery while maintaining strong customer relationships.

Manages strategic client relationships for IT services accounts, serving as the primary point of accountability across the client lifecycle. Leads executive business reviews, technology roadmaps, renewals, escalations, and client communications. Identifies and closes expansion opportunities involving infrastructure, hardware, licensing, and projects while coordinating with technical and delivery teams. Requires senior account management experience, strong executive communication, technical fluency, and experience with assisted living or skilled nursing organizations.