Jobs at MWDN

Own Linux-based runtime infrastructure across its lifecycle, including AWS AMI creation, host provisioning, configuration, deployment, upgrades, hardening, troubleshooting, and performance tuning. Build platform automation with Python and Bash, operate AWS infrastructure, and establish SRE practices around observability, SLIs, SLOs, monitoring, alerting, incident response, and root-cause analysis. Maintain telemetry systems using Grafana, OpenTelemetry, Prometheus-compatible tools, Mimir, ClickHouse, and Fluent Bit while supporting secure, reliable distributed AI infrastructure.

Provide end-to-end technical support and customer onboarding for an AI-powered B2B SaaS platform. Troubleshoot Mac and Windows applications, SSO, identity providers, MDM, VPNs, CRM integrations, permissions, and enterprise IT configurations. Lead onboarding meetings, train customer IT teams, distinguish user issues from product bugs, document reproduction steps, escalate confirmed defects, and manage stakeholder follow-ups through go-live.

Provide end-to-end technical support and onboarding for enterprise customers using an AI-powered sales platform. Troubleshoot Mac and Windows applications, permissions, SSO, identity providers, MDM, VPNs, and CRM integrations. Lead customer IT onboarding from kickoff through go-live, train users, distinguish user issues from product bugs, document reproducible defects for R&D, and manage follow-ups to meet onboarding deadlines.

Provide end-to-end technical support and customer onboarding for an AI-powered B2B SaaS platform. Troubleshoot Mac and Windows applications, permissions, SSO, identity providers, MDM, VPNs, and CRM integrations. Lead onboarding meetings, train customer IT teams, validate and document software bugs, coordinate with R&D, and manage follow-ups through go-live while meeting customer deadlines.

Provide end-to-end technical support and onboarding for enterprise customers using an AI-powered SaaS platform. Troubleshoot Mac and Windows applications, SSO and identity-provider integrations, MDM and VPN compatibility, and CRM permissions. Lead customer IT meetings, train users, distinguish user errors from product bugs, document reproducible issues for R&D, and manage onboarding follow-ups through go-live.

Own technical support and customer onboarding for an AI-powered B2B SaaS platform. Resolve customer issues, distinguish user errors from product bugs, document reproductions for R&D, configure SSO and identity providers, manage desktop app rollouts, support CRM integrations, and train enterprise IT teams. Coordinate stakeholders, troubleshoot onboarding blockers, and ensure pilots launch on schedule.

Develop and support an endpoint security product using Java, Node.js, TypeScript, and React. Investigate enterprise customer issues, debug complex systems, analyze logs, profile performance, and identify root causes. Collaborate with global Support, QA, Product, and Engineering teams, contribute to product roadmap decisions, and develop security solutions within an agile environment.

Provide end-to-end technical support and onboarding for enterprise customers using an AI-powered sales platform. Troubleshoot Mac and Windows applications, SSO, identity providers, MDM, VPNs, and CRM integrations. Lead customer IT onboarding from kickoff through go-live, train users, distinguish user issues from product bugs, document reproducible defects for R&D, and manage follow-ups to meet onboarding deadlines.

Provide end-to-end technical support and customer onboarding for an AI-powered SaaS platform. Troubleshoot Mac and Windows applications, SSO, identity providers, MDM, VPNs, and CRM integrations. Lead technical onboarding from kickoff through go-live, train customer IT teams, distinguish user issues from product bugs, document reproducible defects for R&D, and manage customer follow-ups and deadlines.

Own technical support and customer onboarding for an AI-powered B2B SaaS platform. Troubleshoot Mac and Windows applications, SSO, identity providers, MDM, VPNs, CRM integrations, permissions, and enterprise IT setups. Lead onboarding from kickoff through go-live, train customer IT teams, distinguish user errors from product bugs, document reproducible issues for R&D, manage follow-ups, and ensure onboarding deadlines are met.

Provide end-to-end technical support and onboarding for enterprise customers using an AI-powered sales platform. Troubleshoot Mac and Windows applications, SSO, identity providers, MDM, VPNs, CRM integrations, and user permissions. Lead customer IT onboarding, distinguish user issues from product bugs, document reproducible defects for R&D, train users, manage follow-ups, and meet onboarding deadlines.

Own technical support and customer onboarding for an AI-powered sales platform. Troubleshoot Mac and Windows applications, SSO, identity providers, MDM, VPNs, CRM integrations, permissions, and enterprise IT issues. Lead onboarding from kickoff through go-live, train customer IT teams, distinguish user errors from product bugs, document reproduction steps, escalate confirmed defects, and manage customer follow-ups to meet deadlines.

Own technical support and customer onboarding for an AI-powered B2B SaaS platform. Troubleshoot Mac and Windows applications, SSO, identity providers, MDM, VPNs, CRM integrations, and permissions. Lead customer IT onboarding from kickoff through go-live, distinguish user issues from software bugs, document reproducible defects for R&D, train customer teams, and manage follow-ups to meet onboarding deadlines.

Own technical support and customer onboarding for an AI-powered B2B SaaS platform. Troubleshoot Mac and Windows environments, SSO and identity providers, MDM, VPNs, desktop applications, CRM integrations, and user permissions. Lead customer IT meetings, resolve or validate issues, document bugs for R&D, train users, and manage onboarding follow-ups through go-live.

Own technical support and onboarding for enterprise customers using an AI-powered sales platform. Troubleshoot Mac and Windows applications, SSO and identity-provider access, MDM and VPN compatibility, CRM integrations, and user permissions. Lead customer IT onboarding meetings, distinguish user issues from software bugs, document reproducible defects for R&D, train users, manage follow-ups, and ensure pilots reach go-live on schedule.

Own technical support and customer onboarding for an AI-powered B2B SaaS platform. Troubleshoot Mac and Windows applications, SSO and identity providers, MDM, VPNs, CRM integrations, permissions, and enterprise IT configurations. Determine whether issues are user errors or product bugs, document reproducible defects for R&D, lead onboarding meetings, train customer IT teams, and manage follow-ups through go-live.

Own technical customer support and onboarding for an AI-powered B2B SaaS platform. Responsibilities include resolving issues, distinguishing user errors from bugs, documenting reproductions for R&D, configuring SSO and identity providers, managing Mac and Windows desktop rollouts, supporting CRM integrations, training enterprise IT teams, and driving customer follow-ups through go-live.

Provide end-to-end technical support and onboarding for enterprise SaaS customers. Troubleshoot Mac and Windows applications, SSO and identity providers, MDM, VPNs, CRM integrations, permissions, and product issues. Lead customer IT onboarding meetings, train users, distinguish user errors from bugs, document reproducible defects for R&D, manage follow-ups, and ensure pilots launch on schedule.

Backend-oriented full stack developer responsible for designing, implementing, and maintaining customer and partner integrations. The role includes third-party API integration, backend services, microservices, data transformation, frontend feature development, testing, monitoring, technical support, and customer-facing collaboration. The developer will lead integrations from scoping through production, work with property management, open banking, and payment systems, and improve onboarding reliability and infrastructure.

Develop and improve full-stack web applications, dashboards, and backend services with an emphasis on frontend development. Design scalable solutions, build RESTful APIs, troubleshoot issues, optimize performance, and maintain code quality. Collaborate on architecture decisions, use cloud-based infrastructure, research technologies, and independently solve technical challenges across the platform.