Jobs at MV Transportation

Accepts and processes paratransit trip reservations, gathers passenger information, enters and updates records, coordinates schedule changes and cancellations, and communicates with passengers and operations staff. Provides service information, conducts follow-up calls, maintains accurate files, and supports a safe, professional work environment. Requires strong communication, customer service, computer, decision-making, and multitasking skills.

Manages safety, security, emergency preparedness, and regulatory compliance for public transportation operations. Develops safety programs, oversees subcontractor compliance, investigates incidents, performs risk assessments, implements corrective actions, and maintains required records and reports. Oversees PTASP, SMS, FTA, Cal/OSHA, drug and alcohol, NTD, and security training requirements while coordinating with clients and emergency preparedness teams.

Manages local human resources operations, including recruiting, hiring, onboarding, employee relations, compensation and benefits, compliance, workforce planning, retention, performance reviews, personnel records, and labor relations. Ensures staffing levels, qualifications, certifications, training, and employment practices meet contractual, legal, and operational requirements. Serves as an employee and management liaison while coordinating with client, contractor, subcontractors, and union representatives.

Manages call center operations, personnel performance, payroll tracking, customer service KPIs, rider complaints, and community relations. Serves as the primary client contact for rider support, coordinates investigations and corrective actions, analyzes complaint trends, and develops service improvements. Builds relationships with senior centers, healthcare providers, community organizations, and service facilities. Represents the contractor at advisory meetings and public engagement events while ensuring compliance with ADA, FTA, contractual, and client requirements.

Manages local human resources operations, including recruiting, hiring, employee retention, payroll and personnel records, compensation and benefits, employee relations, performance reviews, compliance, training documentation, EEO and affirmative action, and union liaison activities. Partners with operational leaders to forecast staffing needs and improve workforce satisfaction while ensuring compliance with company, client, state, and federal employment requirements.

Manages technology support for a transit division, including Trapeze software, desktops, servers, networks, telephony, databases, mobile transit devices, and helpdesk operations. Oversees IT projects, employees, vendors, infrastructure investments, documentation, disaster recovery, cost control, and client communications. Provides reports and coordinates closely with client IT departments while maintaining local domain controllers, file servers, application servers, and databases.

Provides day-to-day HR oversight, administering benefits and enrollment, resolving employee issues, supporting employee relations and union matters, investigating employment claims, reviewing disciplinary documentation, conducting exit interviews, enforcing HR policies, assisting with training, and coordinating recruiting and personnel processing. Requires experience in labor relations, investigations, performance management, benefits administration, and HR leadership in a large transit workforce.

Process weekly payroll, verify employee time and pay data, distribute paychecks, prepare operational and financial reports, resolve payroll concerns, maintain employee files, process wage increases, reconcile fare box cash and tickets, and ensure accurate payroll accounting.

Manages accounting and payroll operations for a multi-location division, including payroll staff supervision, benefits administration, accounts payable, reconciliations, financial statements, month-end and year-end close, purchase order reviews, compliance, reporting, and financial support for local management. Coordinates with Human Resources, corporate teams, vendors, clients, and union representatives while ensuring accurate payroll, accounting records, payments, and regulatory compliance.

Supervise a large reservations department by managing, coaching, training, scheduling, and evaluating reservation staff. Oversee daily operations, handle escalated client issues, monitor performance, document progressive discipline, and ensure service benchmarks are met. Use reservation and Microsoft software for data entry and analysis, respond to complaints, and coordinate with clients, providers, and staff to support high-quality service delivery.

Manages payroll, accounting operations, benefits administration, accounts payable, reconciliations, financial reporting, month-end and year-end close, purchase order reviews, compliance, audits, and payroll staff. Provides financial support to local management, coordinates with corporate teams, vendors, and HR, investigates discrepancies, prepares reports, and ensures adherence to legal and union requirements.

Manages human resources operations for a transit workforce, including recruiting, hiring, retention, payroll and personnel records, compensation and benefits, employee relations, compliance, training documentation, performance reviews, staffing plans, and union liaison activities. Serves as the local EEO and affirmative action officer while partnering with management to improve employee satisfaction, maintain compliance, and meet operational staffing and performance goals.

Accept passenger trip reservations, collect and enter scheduling information, update customer records, communicate schedule changes and cancellations, and coordinate with dispatch and operations staff. The role requires accurate data entry, effective telephone communication, customer service, multitasking, and reliable attendance in a fast-paced paratransit environment.

Leads paratransit pathway reviews for conditional eligible riders by evaluating mobility needs, ADA requirements, fixed-route options, and standing ride requests. Supervises Mobility Specialists, assigns and reviews field and desktop work, maintains case files and reports, updates procedures, and coordinates with program staff, transit agencies, outreach teams, and instructors regarding eligibility, travel training, and program questions.

Manage ADA paratransit eligibility assessments, recertifications, passenger databases, travel planning information, customer concerns, contractor coordination, reporting, and public outreach. Ensure eligibility processes comply with FTA guidelines and AB 1250, maintain assessment tracking, support customer service requirements, and implement an electronic fare media incentive program.

Supports recruitment and pre-employment processes by collecting and verifying documentation, reviewing qualification packets, monitoring background checks and screenings, maintaining applicant records, communicating candidate statuses, scheduling training, assisting with onboarding and interviews, attending recruiting events, and generating hiring reports. The role is an on-site applicant contact requiring 50–100 calls daily and coordination with recruiters and division leadership.

Leads strategic sourcing for maintenance-related direct spend categories, including supplier negotiations, cost reduction, SKU and supplier consolidation, contract compliance, and total-cost-of-ownership optimization. Develops commodity strategies, tracks savings, manages supplier relationships, and collaborates with executives, operations, and cross-functional teams to implement sourcing initiatives and improve quality and service levels.

Provides onsite IT support for transit operations, including troubleshooting hardware, software, networks, servers, desktops, and vehicle technology. Logs, triages, resolves, and escalates incidents and service requests while supporting users by phone, email, chat, and in person. Acts as a technology liaison, maintains knowledge documentation, provides administrator-level system support, travels to local sites, and participates in after-hours or on-call coverage.

Accept passenger trip reservations, collect and enter scheduling information, provide transportation service guidance, update passenger records, coordinate cancellations and schedule changes with operations staff, and deliver excellent customer service. The role requires accurate multitasking, effective communication, reliable attendance, professional conduct, and maintaining organized records in a fast-paced environment.

Accept passenger trip reservations, collect and enter required information, explain transportation service access, negotiate requested times, update passenger records, process cancellations, conduct follow-up calls, and communicate scheduling issues with operations staff. The role requires accurate multitasking, strong customer service, reliable attendance, professional communication, and basic computer skills in a fast-paced environment.