Jobs at Mutual of Omaha

Lead and coach a reverse mortgage processing team, ensure accurate loan processing per government and company guidelines, track performance and SLAs, resolve escalations, support onboarding and training, and identify process improvements to enhance client experience.

Lead, coach, and develop a team of Mortgage Consultants to meet production goals. Review pipelines and loan files for accuracy, provide call coaching and second‑voice support, and act as cross‑departmental resource while maintaining knowledge of loan programs and regulations.

Handle 100% live inbound mortgage refinance leads in an in-office, high-volume call environment. Build rapport, analyze customers' financial situations, recommend appropriate mortgage solutions, negotiate terms, and close loans while coordinating with operations and processing teams. Focus on sales performance, follow-up, and daily coaching to meet targets and advance professionally.

Handle inbound mortgage leads by phone and email, gather borrower information, answer basic loan-process questions, support Mortgage Analysts, assist with social media outreach and past-customer follow-up. Receive training and coaching with clear growth path into Mortgage Analyst roles.

Own lifecycle and performance of AI products (voice/SMS agents, agent-assist, observability). Scope 0-to-1 builds, write PRDs, run POCs, author and evaluate prompts, instrument KPIs, run weekly performance reviews, debug integrations, partner with engineering/data, and ensure compliance and governance.

Own and operate the Databricks Lakehouse: run and optimize jobs, Spark transformations, Delta tables, Unity Catalog governance, Airflow orchestration, MSSQL tuning, cost monitoring, incident diagnosis, and documentation to ensure reliable, performant, and compliant pipelines in a regulated lending environment.

Administer and secure Microsoft 365, Entra ID, Intune, Defender, and Azure resources. Manage SaaS onboarding/SSO (SAML/OIDC), provisioning (SCIM), automation with PowerShell, and support DevOps. Provide escalation support, documentation, compliance assistance, and collaborate on security and migration projects in a hybrid environment.

Own day-to-day PPC campaign management to meet lead volume, CPL, and efficiency goals. Lead bid strategy, budget pacing, optimizations, and testing. Perform deep-funnel and keyword-level analysis, ensure regulated-ad compliance, collaborate with Creative and Data/Analytics, and present performance and recommendations to the SVP.

Manage and grow a network of mortgage affiliate and lead-generation partners. Recruit, onboard, and optimize partner campaigns for lead quality and compliance with RESPA/TILA/Fair Lending. Monitor performance metrics, conduct audits, deliver reporting, manage budgets/payouts, and collaborate with marketing and partners to improve conversion and expand product opportunities.

Provide administrative and marketing support to a high-producing loan officer: manage inbox and calendar, create collateral, coordinate meetings, events and sponsorships, handle special projects, perform general admin tasks, and improve processes.

Senior BI Insights Analyst owning mortgage sales and lead-performance reporting. Build enterprise Power BI reports and semantic models, transform and integrate CRM/LO data with SQL, analyze lead funnels, develop scoring and statistical models, and deliver proactive insights to sales and executive leadership.

12-month development program to train reverse mortgage originators. Provide industry-leading sales training, coaching, base hourly draw plus commission, and marketing/operations support to build business serving retirees and improving retirement income sustainability.

Lead and coach reverse mortgage processing staff to ensure accurate, compliant loan origination. Supervise day-to-day operations, track performance metrics and SLAs, resolve escalations, support onboarding and training, and recommend process improvements while partnering with sales to deliver excellent customer service.

Lead and coach reverse mortgage processing staff to ensure accurate, timely loan handling. Monitor performance metrics and SLAs, resolve escalations, ensure regulatory and company guideline compliance, improve processes, support onboarding and training, and collaborate with sales to deliver excellent customer service.

Lead and coach reverse mortgage processing staff, ensuring accurate application of guidelines and SLAs. Monitor performance metrics, resolve escalations, improve processes, support onboarding/training, and ensure regulatory compliance while collaborating with sales.

Lead end-to-end data warehouse, BI, and data pipeline migration projects to cloud platforms. Manage scope, plans, risks, stakeholder communications, UAT, data validation, governance, and regulatory compliance for mortgage-related reporting transitions.

Lead Salesforce developer responsible for designing, configuring, coding, testing, and supporting Salesforce contact center tools and integrations. Implement solutions using Apex, LWC, Flows, Visualforce, and REST APIs, drive deployments, enforce standards, and provide on-call support and technical guidance.

Build and manage an affiliate partner pipeline for mortgage products through daily prospecting, outreach, and onboarding. Qualify leads, coordinate compliant marketing assets, maintain CRM pipeline, report metrics, and collaborate with marketing and compliance to launch and validate partner-driven lead programs.

Develop and maintain Power BI reports and dashboards, migrate reporting to a centralized semantic model, monitor data quality using SQL and Power BI, implement minor semantic model changes, document reporting processes and lineage, and support business partners across sales, HR, and finance.

Design, build, and maintain Power BI reports and semantic models; migrate and validate reporting inventory using Valtrune; perform SQL-based data transformations; implement advanced DAX, Power Query, RLS, and calculation groups; optimize report performance; analyze KPIs and document data lineage, report purpose, and change logs to deliver actionable insights.