Jobs at Museum of Ice Cream

Leads Museum of Ice Cream’s Singapore marketing, sales, partnerships, content, social, PR, influencer, and performance-growth strategy. Owns visitation, ticket revenue, pipeline, audience growth, budgets, KPIs, and commercial performance. Manages local marketing and sales staff plus specialist agencies, builds partnerships across tourism and hospitality, and connects paid, owned, earned, and on-site channels to demand generation, conversion, repeat visitation, and revenue growth.

Develops show set packages for immersive museum exhibits from concept through design development. Creates Rhino models, Revit-compatible assets, plans, elevations, sections, sheet sets, finish specifications, color boards, and technical documentation. Details themed environments, scenery, special effects, props, lighting, audio, and show action equipment. Collaborates with design, production, fabrication, and leadership teams on technical reviews, cost analysis, construction solutions, and guest experience development.

Own end-to-end new product development across retail merchandise, immersive experiences, and F&B paper goods. Translate creative briefs into vendor-ready scopes, orchestrate external engineers and tech pack designers, manage sampling and vendor relationships, enforce development gates, and maintain the WIP pipeline. The role drives cost, quality, compliance, launch readiness, and sampling-round reduction across domestic and overseas suppliers.

Serve as strategic HR partner to Operations leadership, driving workforce planning, compensation, performance systems, employee relations, manager coaching, and organizational design. Lead People projects, build scalable HR systems and AI-enabled workflows, manage and develop direct reports, and use people data to inform talent and operational decisions across multi-site, guest-facing operations.

Support daily ticketing and distribution operations: maintain products, pricing, inventory, OTA accounts, and availability; handle guest escalations, payment disputes, and operational incidents; produce reports, Flowcodes/UTM tracking, SOPs, and training materials; collaborate with cross-functional teams and recommend process improvements.

Lead end-to-end delivery of new museum openings: manage budgets, schedules, contracts, stakeholders, and construction administration. Build data-informed automated trackers (using AI and current PM tools), mitigate risks, coordinate cross-department teams, and ensure on-time turnover and occupancy.