Jobs at Museum of Ice Cream

Lead multi-site operations for immersive hospitality venues, coaching GMs and managers, standardizing processes, managing P&L, labor, COGS and F&B operations, improving guest experience and KPIs, and implementing training and operational systems across locations.

Lead and supervise museum floor operations and guest experience, manage and coach Show and Service Ambassadors, coordinate scheduling, inventory, safety and compliance, support hiring/onboarding, assist with events and incident resolution while maintaining brand standards and high-energy service.

Serve as the company's first in-house senior legal leader, building a scalable legal function. Oversee brand protection, trademarks, guest safety, privacy, employment compliance, commercial leases, CLM implementation, contract automation, outside counsel management, litigation, and support commercial and expansion strategy.

Lead development and execution of lifecycle marketing strategy to drive retention, repeat visitation, and revenue. Select and implement CRM/lifecycle platforms, build audience segmentation and automated multi-channel journeys, establish reporting and attribution, and partner cross-functionally to translate insights into growth initiatives.

Lead end-to-end openings for new Museum of Ice Cream locations: partner in design/construction, build operational plans and playbooks, manage pre-opening readiness, training, soft launches, and 30/60/90 stabilization; align cross-functional stakeholders and hand off sites to Regional Directors.