Teams at Museum of Ice Cream

Own end-to-end new product development across retail merchandise, immersive experiences, and F&B paper goods. Translate creative briefs into vendor-ready scopes, orchestrate external engineers and tech pack designers, manage sampling and vendor relationships, enforce development gates, and maintain the WIP pipeline. The role drives cost, quality, compliance, launch readiness, and sampling-round reduction across domestic and overseas suppliers.

Serve as strategic HR partner to Operations leadership, driving workforce planning, compensation, performance systems, employee relations, manager coaching, and organizational design. Lead People projects, build scalable HR systems and AI-enabled workflows, manage and develop direct reports, and use people data to inform talent and operational decisions across multi-site, guest-facing operations.

Support daily ticketing and distribution operations: maintain products, pricing, inventory, OTA accounts, and availability; handle guest escalations, payment disputes, and operational incidents; produce reports, Flowcodes/UTM tracking, SOPs, and training materials; collaborate with cross-functional teams and recommend process improvements.