Teams at Multitude

Provide multi-channel customer support (chat, phone, email, messaging), handle sales opportunities, assist with collections and loan servicing, resolve and escalate issues, maintain compliance and accurate records, and support quality, GDPR, and fraud processes while contributing to revenue and operational goals.

Lead daily customer-focused operations in Cebu, owning KPIs/SLAs, optimizing processes, managing workforce and teams, driving performance improvements, and coordinating with stakeholders to ensure quality and efficiency.

Own and resolve complex production incidents for loan-handling applications, perform root cause analysis, optimize monitoring, collaborate with business and development teams, document processes, support deployments and hotfixes, and mentor junior staff to improve system reliability and user experience.