Jobs at Muck Rack

Configure, automate, document, and optimize global media monitoring workflows for content acquisition, validation, tagging, summarization, and delivery. Troubleshoot workflow, data quality, and system performance issues; translate client requirements into system configurations; maintain SOPs and client documentation; coordinate with internal teams and vendors; and identify improvements that reduce manual work and increase scalability and accuracy.

Owns delivery and quality of AI-supported media intelligence services, including coverage reports, newsletters, executive digests, content summaries, tagging, categorization, and article selection. Reviews AI outputs for accuracy and editorial quality, manages recurring client deliverables, resolves operational issues, maintains documentation, and collaborates cross-functionally to improve workflows and service reliability.

Develop and execute social media strategies for a B2B SaaS brand, create campaign content, manage social calendars, engage communities, monitor reputation, handle escalations, analyze performance, and report results. The role also supports paid social advertising, employee advocacy, competitive tracking, crisis management, and video production across LinkedIn, Instagram, TikTok, and X. It is fully remote with up to 10% travel and expected attendance at an annual company offsite.

Leads the architecture of an AI-first enterprise data and analytics platform. Responsibilities include designing data infrastructure, ingestion and transformation frameworks, semantic layers, AI-agent integrations, governance, security, testing, observability, CI/CD, and self-service analytics capabilities. The role sets technical direction across teams, establishes engineering standards, evaluates architectural trade-offs, and mentors analytics engineers.

Leads and develops a team of eight mid-market Account Executives, owning quota attainment, pipeline health, forecasting, coaching, hiring, and sales execution. The role drives team performance through structured operating cadences, deal inspection, CRM rigor, and data-informed coaching while partnering with Sales Leadership, RevOps, and Enablement. It also supports strategic prospect conversations, up-market growth, larger deal sizes, and sales process improvement in a remote SaaS environment.

Own month-end close activities, reconciliations, journal entries, account analysis, and complex accounting processes in a multi-entity environment. Apply U.S. GAAP, investigate discrepancies, support intercompany and consolidation accounting, maintain audit-ready records, and improve workflows using NetSuite/OneWorld, automation, AI, and related tools. Collaborate cross-functionally to strengthen controls, improve data quality, and scale accounting operations.

Generate qualified sales opportunities through outbound email, LinkedIn, and phone outreach. Personalize prospecting, identify target-account opportunities, manage AI-assisted workflows, maintain accurate Salesforce records, monitor PR industry news, and collaborate with Account Executives and Marketing. Success is measured by meetings booked, meetings converted to pipeline, and SDR-sourced revenue.

Win new mid-market customers by managing inbound leads, generating opportunities, conducting product demonstrations, prospecting, negotiating contracts, and closing deals. The role requires full-cycle SaaS sales experience, quota attainment, strong communication and relationship-building skills, and effective use of sales tools. Success is measured by revenue attainment, pipeline generation, and prospecting activity. The position is fully remote with up to 10% travel and expected annual company offsite attendance.

Own the daily execution and delivery of media intelligence digests for client accounts. Responsibilities include quality assurance, deadline management, client revisions, troubleshooting, documentation, onboarding support, and workflow improvement. The role collaborates with Editorial, Customer Success, Support, Product, and Engineering teams to ensure accurate, timely deliverables and scalable operational processes.

Build and own customer-facing search features across Vue.js frontends and Python/Django backends. Develop AI-powered experiences, search and retrieval systems, and data workflows using Elasticsearch, Kafka, Celery, and relational databases. Collaborate with Product and Design, troubleshoot production issues, improve reliability and performance, participate in on-call rotations, and make pragmatic technical trade-offs. The role is fully remote with up to 10% travel and requires overlap with U.S. time zones.

Validates print, digital, and broadcast media coverage; writes concise summaries and digests; builds search queries; maintains client workflows; and monitors service quality. Produces reports, dashboards, presentations, and client-facing media analyses using Excel and Power BI. The role also analyzes media data, supports research projects, documents client information, collaborates cross-functionally, and identifies opportunities to automate repetitive processes.

Sell Muck Rack's media intelligence SaaS to enterprise PR, communications, and marketing leaders. Manage an enterprise territory end-to-end: prospect, demo, negotiate, close, and meet revenue and activity quotas. Drive pipeline generation, coordinate internal resources, and lead complex, multi-stakeholder sales cycles while tracking ACV, win rate, and cross-sell metrics.