Jobs at Muck Rack

Support delivery of communications measurement projects by collecting and QAing data, analyzing media coverage to identify trends, and contributing to client reports and presentations. Use AI tools to aid research while validating outputs, coordinate project deliverables, and collaborate across teams. Participate in onboarding, learning, and thought leadership support.

As a Senior DevOps Engineer, you will design and improve infrastructure and deployment workflows, manage cloud infrastructure, and mentor teammates while ensuring the reliability and scalability of containerized systems.

Lead and coach a team of Enterprise Account Executives to acquire net-new enterprise customers, improve forecasting and pipeline hygiene, inspect deals, drive adoption of Salesforce/Gong/Outreach, analyze sales data, partner cross-functionally, and hire and develop top enterprise sales talent to meet quota and increase win rates and contract value.

Design and deliver sales training and enablement resources for AEs and SDRs. Create courses, simulations, playbooks, and launch-oriented materials; translate product updates into sales guidance; run onboarding, workshops, and call reviews; measure enablement effectiveness and partner with Sales and RevOps to remove funnel friction.

Lead and scale Sales Operations to improve forecasting, quota and pipeline management, KPIs, dashboards, territory management, and GTM systems. Partner cross-functionally to deliver data-driven insights, optimize processes and tools, manage a small team, and drive sales productivity and operational excellence.

The Outbound SDR will generate opportunities through outbound outreach, maintain CRM hygiene, and collaborate with sales and marketing teams to drive pipeline growth, maintaining a focus on productivity and strategic prospecting.

Drive expansion revenue within existing enterprise accounts by identifying and closing cross-sell and upsell opportunities. Prospect into the installed base, own pipeline and forecasting, collaborate with Customer Success and cross-functional teams, and sell across Muck Rack’s product suite to increase customer lifetime value.

Lead delivery of complex media insight projects: configure analysis platforms, run AI/LLM-enabled scoring and classification, analyze large media datasets in Power BI, produce dashboards and reports, mentor analysts, improve analytical methodologies and automation, and partner with consultancy and support teams to deliver actionable client insights.

Drive expansion revenue within existing SMB and Mid-Market accounts by identifying and closing cross-sell and upsell opportunities. Build and manage an expansion pipeline, prospect into accounts, forecast bookings, and collaborate with Customer Success and cross-functional teams to increase customer lifetime value and meet revenue targets.

Manage onboarding, escalations, training, renewals, and high-volume customer cases for SMB accounts in a pooled/team model. Use Salesforce and automation tools to prioritize tasks, mitigate risk, drive adoption and retention, collaborate cross-functionally, and contribute process improvements to support GRR/NRR goals and customer satisfaction.

The Media Monitoring Automation Specialist will automate workflows, support migration from manual to automated processes, and ensure data quality for media intelligence services.

Drive enterprise revenue for media intelligence by building and closing a pipeline of large enterprise accounts. Lead complex, consultative sales cycles with PR, communications, and insights buyers. Serve as subject matter expert, influence GTM strategy with Product and Marketing, and partner with Customer Success for account transitions, expansion, and retention to meet quota and growth targets.