Jobs at Muck Rack

Generate qualified sales opportunities through outbound email, LinkedIn, and phone outreach. Personalize prospecting, identify target-account opportunities, manage AI-assisted workflows, maintain accurate Salesforce records, monitor PR industry news, and collaborate with Account Executives and Marketing. Success is measured by meetings booked, meetings converted to pipeline, and SDR-sourced revenue.

Win new mid-market customers by managing inbound leads, generating opportunities, conducting product demonstrations, prospecting, negotiating contracts, and closing deals. The role requires full-cycle SaaS sales experience, quota attainment, strong communication and relationship-building skills, and effective use of sales tools. Success is measured by revenue attainment, pipeline generation, and prospecting activity. The position is fully remote with up to 10% travel and expected annual company offsite attendance.

Own the daily execution and delivery of media intelligence digests for client accounts. Responsibilities include quality assurance, deadline management, client revisions, troubleshooting, documentation, onboarding support, and workflow improvement. The role collaborates with Editorial, Customer Success, Support, Product, and Engineering teams to ensure accurate, timely deliverables and scalable operational processes.

Build and improve standardized infrastructure, deployment workflows, CI/CD pipelines, and containerized systems. Manage scalable, reliable, and cost-efficient AWS infrastructure with deep Kubernetes expertise. Improve observability, monitoring, security, and incident readiness; participate in an on-call rotation and resolve production incidents. Mentor teammates, document infrastructure, improve developer workflows, and collaborate across distributed engineering teams.

Build and own customer-facing search features across Vue.js frontends and Python/Django backends. Develop AI-powered experiences, search and retrieval systems, and data workflows using Elasticsearch, Kafka, Celery, and relational databases. Collaborate with Product and Design, troubleshoot production issues, improve reliability and performance, participate in on-call rotations, and make pragmatic technical trade-offs. The role is fully remote with up to 10% travel and requires overlap with U.S. time zones.

Validates print, digital, and broadcast media coverage; writes concise summaries and digests; builds search queries; maintains client workflows; and monitors service quality. Produces reports, dashboards, presentations, and client-facing media analyses using Excel and Power BI. The role also analyzes media data, supports research projects, documents client information, collaborates cross-functionally, and identifies opportunities to automate repetitive processes.

Design, build, and maintain scalable backend services, APIs, and event-driven integrations connecting product to commercial systems (Salesforce Revenue Cloud, Stripe, RightRev). Lead architecture and medium-to-large initiatives, improve reliability and observability, troubleshoot distributed-production issues, and mentor engineers to support provisioning, subscription lifecycle, billing, and self-service purchasing workflows.

Sell Muck Rack's media intelligence SaaS to enterprise PR, communications, and marketing leaders. Manage an enterprise territory end-to-end: prospect, demo, negotiate, close, and meet revenue and activity quotas. Drive pipeline generation, coordinate internal resources, and lead complex, multi-stakeholder sales cycles while tracking ACV, win rate, and cross-sell metrics.