Teams at Muck Rack

Configure, automate, document, and optimize global media monitoring workflows for content acquisition, validation, tagging, summarization, and delivery. Troubleshoot workflow, data quality, and system performance issues; translate client requirements into system configurations; maintain SOPs and client documentation; coordinate with internal teams and vendors; and identify improvements that reduce manual work and increase scalability and accuracy.

Owns delivery and quality of AI-supported media intelligence services, including coverage reports, newsletters, executive digests, content summaries, tagging, categorization, and article selection. Reviews AI outputs for accuracy and editorial quality, manages recurring client deliverables, resolves operational issues, maintains documentation, and collaborates cross-functionally to improve workflows and service reliability.

Develop and execute social media strategies for a B2B SaaS brand, create campaign content, manage social calendars, engage communities, monitor reputation, handle escalations, analyze performance, and report results. The role also supports paid social advertising, employee advocacy, competitive tracking, crisis management, and video production across LinkedIn, Instagram, TikTok, and X. It is fully remote with up to 10% travel and expected attendance at an annual company offsite.