Teams at Muck Rack

Manage and coach an Enterprise account executive team to hit team quota. Oversee pipeline, forecasting, hiring, training, and deal support. Drive sales processes, forecast accuracy, pipeline generation, and team skill development using CRM and sales tools while participating in strategy and closing deals as needed.

Drive expansion revenue within existing SMB and Mid-Market accounts by identifying and closing cross-sell and upsell opportunities. Build and manage an expansion pipeline, prospect into accounts, forecast bookings, and collaborate with Customer Success and cross-functional teams to increase customer lifetime value and meet revenue targets.

Manage onboarding, escalations, training, renewals, and high-volume customer cases for SMB accounts in a pooled/team model. Use Salesforce and automation tools to prioritize tasks, mitigate risk, drive adoption and retention, collaborate cross-functionally, and contribute process improvements to support GRR/NRR goals and customer satisfaction.