Teams at MSM Technology, LLC

Monitor and manage critical IT events and incidents in a 24/7 environment, including shift and on-call coverage. Own account-level IT and network strategies, present technical solutions to clients and technical teams, document best practices, and support multi-platform, multi-vendor data center and distributed computing environments. The role requires independent problem solving, innovation, and contributions to performance metrics and deliverables.

Provides first-level technical support, resolves and escalates customer issues, documents incidents, produces activity reports, and follows problems through closure. Investigates system issues independently and supports security compliance by assessing vulnerabilities, implementing controls, and reviewing security logs. The role also recommends process improvements and requires systems administration, help desk, and Jira experience.

Develops, administers, and supports SharePoint Online and Microsoft 365 knowledge systems. Builds dashboards, workflows, forms, apps, content structures, and collaboration tools; manages permissions, site collections, migrations, search, and usage optimization. Collaborates with stakeholders to define requirements and technical solutions, provides Tier 1 support, and trains end users and power users. Requires SharePoint development and administration experience, PowerApps expertise, strong communication skills, Security+ certification, and an active Secret clearance.