Teams at M&S Logistics

Coordinate global import/export shipments, provide exceptional customer service, handle complaints, claims, incidents, and disputes. Ensure operational KPIs and reporting are met, communicate additional costs and follow up until resolution, support team backups, and maintain accurate business reports and processes.

The Customer Operations Coordinator is responsible for coordinating global import/export shipments, ensuring exceptional customer service, handling complaints, managing daily operations, and achieving KPIs while maintaining effective communication with customers.

Assist with data entry processes for vendor and customer invoices, focusing on accuracy and customer service skills. This is an entry-level position with potential for advancement.