Teams at Mr. Cooper

Provide first-line technical support to end users via phone, email, and chat. Diagnose and resolve common hardware, software, and network issues; perform password resets and software installs; manage helpdesk tickets; use and contribute to the knowledge base; escalate complex issues; educate users on IT policies; pursue continuous learning.

Lead the design and development of AI/ML models, analyze complex datasets, implement validation strategies, and mentor junior team members to enhance model performance.

The role involves defining product vision and strategy, leading product teams, managing product delivery, and establishing KPIs for effective product management.