Teams at MPF Federal, LLC

Support clinical research project teams by preparing and maintaining project documentation, coordinating with sites and sponsors, performing basic quality checks, assisting with deliverables and logistics for meetings, updating tracking tools, and helping investigate and resolve project issues under supervision.

Provide remote telehealth triage for veterans and families: assess symptoms using protocols, deliver care advice, handle crisis and behavioral-health calls, document in EHR, and collaborate with remote RN team to meet quality and documentation goals.

Handle inbound beneficiary and provider inquiries by phone, email, and mail; explain program information; update records across systems; process routine requests; escalate complex cases; meet quality and productivity standards while demonstrating patience and empathy for callers.