Teams at Moxie Pest Control

Conduct outbound calls to customer accounts, schedule inspections, respond to customer inquiries across phone, SMS, email, and voicemail, manage CRM tasks, support field experts, and maintain call-center service and occupancy performance standards.

Handle inbound and outbound customer calls involving cancellations, account concerns, and service changes. Understand customer needs, recommend retention solutions, communicate service value, document interactions accurately, and coordinate with internal teams. The role requires fluent English and Spanish, empathy, strong communication, problem-solving, professionalism during difficult conversations, dependable attendance, and comfort using multiple computer systems in a performance-driven environment.