Jobs at Moss

Support day-to-day anti-financial crime operations including transaction monitoring, chargeback and Mastercom case handling. Help build and iterate AI-powered automations, prompts, workflows and API integrations for compliance tasks (e.g., KYC four-eyes checks). Collaborate with KYC Ops, Risk, and external partners to ensure practical, automated solutions.

The Graduate Commercial Associate role involves learning B2B tech sales, conducting market research, connecting with CFOs, and optimizing processes using CRM tools.

Identify and qualify leads (CFOs and finance leaders) in the Netherlands via multi-channel outreach, perform market research, maintain accurate customer data and pipelines, and collaborate with Account Executives and Marketing to support the full sales cycle and improve funnel conversion.

Lead and scale Moss's referral partnership channel, manage a multinational partner management team, own the end-to-end referral funnel, design partner programmes and incentives, drive advisor portal adoption, implement automation and AI workflows, and coordinate cross-functional GTM activity with marketing, RevOps, and product.

Player-coach sales role for the Netherlands: carry quota, manage full B2B SaaS/FinTech sales cycle, drive market revenue, mentor AEs, maintain CRM discipline, align cross-functionally, and improve pipeline/forecast accuracy.

Lead brand design across campaigns, social, motion, and design systems. Set creative direction, govern Figma systems, mentor designers, define motion standards, and integrate AI workflows to scale team practice.

The Account Executive will manage the full sales cycle, presenting solutions, maintaining customer relationships, and ensuring a smooth onboarding experience for prospects.

Design, build, and operate integrations connecting Spring Boot microservices to internal tools and external SaaS. Implement REST APIs, webhooks, and event-driven patterns; run integration services on Kubernetes; enforce secure OAuth/JWT flows, secret management and least-privilege IAM. Enable internal teams via workflow tooling (e.g., n8n), ensure observability, and maintain reliability and compliance in a FinTech environment.

Provide German-speaking customer support via phone, chat, and email; resolve complex payment and operations cases; collaborate with Compliance, Product, Risk; improve processes and data accuracy; learn product and grow within Operations.

Provide German-language customer support across phone, chat, and email; learn the FinTech product; diagnose and resolve complex operational cases; collaborate with Compliance, Product, Risk; improve processes and data quality.

Analyze operational data to find inefficiencies, design future-state processes and operating models, and implement scalable, tech-enabled solutions. Collaborate cross-functionally with Operations, Product, Commercial, and Regulatory teams to introduce tooling, automation, and measurable improvements.

Own and improve Moss's top-of-funnel tooling stack (HubSpot, Salesforce, Attention). Diagnose and rebuild lead routing and attribution, implement AI-driven routing and dynamic nurture, administer marketing automation and lead handoff tools, partner with Growth/BDR/SDR and engineering, monitor system performance, resolve bugs, and act as subject-matter expert for tooling and vendor relationships.

As a Partnerships Associate, identify and assess potential partners, build a pipeline, and support relationship management to facilitate strategic partnerships.

The role involves enhancing developer productivity through AI tooling, improving engineering workflows, and maintaining Kubernetes within a platform engineering team.

Lead end-to-end LLM and ML initiatives to improve invoice understanding, matching, reconciliation, anomaly detection, and user assistance. Own model development, evaluation, monitoring, productionization with platform/data engineering, and stakeholder adoption.

Manage the full sales cycle from lead qualification to deal closing, collaborating with teams to drive customer success and growth.

As a Graduate Operations Associate, you will support German customers, handle inquiries, collaborate across teams, and optimize internal processes in a fast-paced FinTech environment.

Manage a portfolio of SaaS customers to drive engagement, identify upsell opportunities, mitigate churn, provide data-driven insights, represent product feedback internally, and improve customer journeys to increase retention and revenue.

Lead Moss's Germany sales organization with end-to-end revenue accountability. Coach AEs on live deals, improve conversion rates and pipeline health, build sales infrastructure and processes, and partner with marketing, product, and revenue ops to evolve the go-to-market. Own career and performance management for the team.

The Account Manager will drive customer engagement and revenue growth through upselling, measuring success with KPIs, and acting as a product ambassador, while ensuring customer satisfaction and retention.