Jobs at Moss

Drive proactive customer engagement and adoption of the SaaS product, identify upsell opportunities, monitor KPIs to reduce churn and grow revenue, act as product ambassador collecting feedback, and continuously improve customer journey and processes to boost satisfaction and retention.

Identify and qualify leads (CFOs and finance leaders) in the Netherlands via multi-channel outreach, perform market research, maintain accurate customer data and pipelines, and collaborate with Account Executives and Marketing to support the full sales cycle and improve funnel conversion.

The Account Executive will manage the full sales cycle, presenting solutions, maintaining customer relationships, and ensuring a smooth onboarding experience for prospects.

Lead and scale Moss's referral partnership channel, manage a multinational partner management team, own the end-to-end referral funnel, design partner programmes and incentives, drive advisor portal adoption, implement automation and AI workflows, and coordinate cross-functional GTM activity with marketing, RevOps, and product.

Lead brand design across campaigns, social, motion, and design systems. Set creative direction, govern Figma systems, mentor designers, define motion standards, and integrate AI workflows to scale team practice.

Design, build, and operate integrations connecting Spring Boot microservices to internal tools and external SaaS. Implement REST APIs, webhooks, and event-driven patterns; run integration services on Kubernetes; enforce secure OAuth/JWT flows, secret management and least-privilege IAM. Enable internal teams via workflow tooling (e.g., n8n), ensure observability, and maintain reliability and compliance in a FinTech environment.

Provide German-speaking customer support via phone, chat, and email; resolve complex payment and operations cases; collaborate with Compliance, Product, Risk; improve processes and data accuracy; learn product and grow within Operations.

Provide German-language customer support across phone, chat, and email; learn the FinTech product; diagnose and resolve complex operational cases; collaborate with Compliance, Product, Risk; improve processes and data quality.

Support UK partnerships by researching and qualifying prospective partners, conducting outreach to build the top of funnel, assisting in partner meetings and ongoing relationship management, and tracking pipeline and reporting in CRM. Collaborate with Partnerships, Sales, and Marketing to align prospects with Moss' commercial strategy and improve outreach processes. Opportunity to progress into full-cycle Partner Manager responsibilities over time.

As a Partnerships Associate, identify and assess potential partners, build a pipeline, and support relationship management to facilitate strategic partnerships.

The role involves enhancing developer productivity through AI tooling, improving engineering workflows, and maintaining Kubernetes within a platform engineering team.

Own and improve Moss's top-of-funnel tooling stack (HubSpot, Salesforce, Attention). Diagnose and rebuild lead routing and attribution, implement AI-driven routing and dynamic nurture, administer marketing automation and lead handoff tools, partner with Growth/BDR/SDR and engineering, monitor system performance, resolve bugs, and act as subject-matter expert for tooling and vendor relationships.

Lead end-to-end LLM and ML initiatives to improve invoice understanding, matching, reconciliation, anomaly detection, and user assistance. Own model development, evaluation, monitoring, productionization with platform/data engineering, and stakeholder adoption.

Manage the full sales cycle from lead qualification to deal closing, collaborating with teams to drive customer success and growth.

Lead a product area end-to-end: define roadmap, run discovery, set OKRs, prioritise from customer insights, manage dependencies, partner with engineering and design, and build a 12–18 month AI-first product vision to deliver measurable outcomes.

As a Graduate Operations Associate, you will support German customers, handle inquiries, collaborate across teams, and optimize internal processes in a fast-paced FinTech environment.

Manage a portfolio of SaaS customers to drive engagement, identify upsell opportunities, mitigate churn, provide data-driven insights, represent product feedback internally, and improve customer journeys to increase retention and revenue.

Lead Moss's Germany sales organization with end-to-end revenue accountability. Coach AEs on live deals, improve conversion rates and pipeline health, build sales infrastructure and processes, and partner with marketing, product, and revenue ops to evolve the go-to-market. Own career and performance management for the team.

The Account Manager will drive customer engagement and revenue growth through upselling, measuring success with KPIs, and acting as a product ambassador, while ensuring customer satisfaction and retention.

The Business Development Representative will engage with CFOs to generate leads, manage customer data, conduct market research, and pitch Moss solutions in a sales environment.