Jobs at Moss

Design, build, and deploy AI-powered products using frontier LLMs. Create agents, RAG systems, and backend services; evaluate and improve model quality, ensure trust/privacy, and collaborate with product, design, and finance teams.

Own Moss’s technology vendor and contract landscape, including negotiations, renewals, licensing, and commercial optimization. Manage the Tech Operations budget, reduce shadow IT, and lead company-wide platform migrations, consolidations, and retirements. Establish intake processes, KPIs, and reporting while partnering with Legal, People Ops, FP&A, Information Security, and Tech Operations. The role also requires hands-on IT capability, practical AI automation experience, and strong documentation and process ownership.

As a Partnerships Associate, identify and assess potential partners, build a pipeline, and support relationship management to facilitate strategic partnerships.

Own and improve Moss's top-of-funnel tooling stack (HubSpot, Salesforce, Attention). Diagnose and rebuild lead routing and attribution, implement AI-driven routing and dynamic nurture, administer marketing automation and lead handoff tools, partner with Growth/BDR/SDR and engineering, monitor system performance, resolve bugs, and act as subject-matter expert for tooling and vendor relationships.

Lead end-to-end LLM and ML initiatives to improve invoice understanding, matching, reconciliation, anomaly detection, and user assistance. Own model development, evaluation, monitoring, productionization with platform/data engineering, and stakeholder adoption.

Manage the full sales cycle from lead qualification to deal closing, collaborating with teams to drive customer success and growth.

As a Graduate Operations Associate, you will support German customers, handle inquiries, collaborate across teams, and optimize internal processes in a fast-paced FinTech environment.

Manage a portfolio of SaaS customers to drive engagement, identify upsell opportunities, mitigate churn, provide data-driven insights, represent product feedback internally, and improve customer journeys to increase retention and revenue.

Build, deploy and maintain purpose-built AI agents and LLM integrations for product processes. Connect data sources, design prompts, validate outputs, and ensure reliability and scalability of automations and shared tooling for the product team.

The Account Manager will drive customer engagement and revenue growth through upselling, measuring success with KPIs, and acting as a product ambassador, while ensuring customer satisfaction and retention.

The Business Development Representative will engage with CFOs to generate leads, manage customer data, conduct market research, and pitch Moss solutions in a sales environment.

The Customer Success Manager will enhance customer engagement, identify upsell opportunities, provide data insights, and improve client processes to drive SaaS revenue growth.

Lead Moss's Germany sales organization with end-to-end revenue accountability. Coach AEs on live deals, improve conversion rates and pipeline health, build sales infrastructure and processes, and partner with marketing, product, and revenue ops to evolve the go-to-market. Own career and performance management for the team.

Lead end-to-end product design for AI-enabled finance and accounting products. Collaborate with PMs, engineers, and finance experts to build trusted agent-driven workflows, run evaluative research, prototype customer-ready AI demos, iterate with user feedback, and raise design standards across the team and design system.

The Senior Account Executive will manage the sales cycle for B2B software, qualify leads, maintain customer relations, and report activities in the CRM system.

The Account Manager will drive customer engagement and SaaS revenue growth, identify upsell opportunities, and provide insights to enhance customer satisfaction.

Serve as first point of contact for German and English-speaking customers via calls, chat, and email. Investigate complex cases (fraud, payments), collaborate with product and internal stakeholders, improve processes, support team operations, and contribute to projects enhancing support experience.

Support KYC operations by assisting customer onboarding, conducting customer due diligence, verifying documents and identification, communicating with internal teams and customers, and helping improve internal processes while learning AML and regulatory requirements.

The Customer Success Manager will drive SaaS revenue growth through customer engagement, upselling, and by leveraging data insights to measure success. Responsibilities include nurturing customer relationships, identifying business opportunities, and acting as a product ambassador.

The Backend Engineer will develop applications, collaborate with teams on projects, maintain APIs, and ensure code quality through testing and monitoring.