Jobs at Monzo Bank

Manage and oversee Fraud and Financial Crime operations and outsourced partners, monitor metrics, drive remediation with product and tech teams, support assurance and audit activities, liaise with MLRO and 2LOD, and enable automation and vendor performance to mitigate fraud across products.

Own Payments Product Operations for Spain and support European expansion: select and manage partners, run payment scheme implementations, build scalable back-office processes, collaborate with engineering and product, manage performance and SLAs, and drive continuous improvement post-launch.

The Team Manager for Financial Crime will lead a group of Financial Crime Investigators, focusing on anti-money laundering tasks and team development while ensuring high performance and continuous improvement.

Lead ML strategy and delivery for Workforce Management: forecasting, routing, assignment, escalation and time-to-completion prediction. Build, ship and maintain production ML systems, coach and grow a team of ML scientists, work cross-functionally to turn operational problems into pragmatic ML solutions, and improve customer and operational outcomes.

Build, maintain and improve Monzo's cloud infrastructure and platform services. Run and manage Kubernetes clusters, service mesh and networking across AWS and GCP, implement Infrastructure as Code with Terraform, and develop backend services (APIs/controllers) to provide self-service tooling, support migrations, ensure scalability, reliability and a great developer experience.

Lead development of AI-first, tech-led tooling to automate and streamline fincrime investigations. Improve investigator workflows, scale automation, enhance forecasting and workforce planning, and drive cultural/process improvements. Lead cross-functional squads across risk, engineering, data/ML, and operations to deliver measurable efficiency and decision-quality gains while maintaining strong customer experience.

The Staff Product Designer will lead design projects, set long-term design vision, mentor designers, and collaborate across teams to enhance customer experiences at Monzo.

Lead commercial strategy for Monzo Business Banking: define pricing, business models, and go-to-market plans; build business cases, monitor financial performance, and drive product and distribution decisions to accelerate growth.

Lead 2nd-Line assurance over Monzo Europes risk framework: plan and execute effectiveness and thematic reviews across conduct, financial crime, fraud, credit, operational, ICT and information security risks; identify remediation, engage stakeholders, contribute to governance and risk culture, and report findings to senior management and the Board.

The Finance Forecasting Modeller develops and manages financial forecasting models, collaborates with various teams, and presents model results to management. They will enhance modeling standards and lead model development projects.

Lead the technical accounting policy function, provide expert advice on complex accounting issues, and manage new accounting standards adoption and stakeholder communications.

Lead forecasting, budgeting and multi-year planning for EU business areas. Prepare management reporting and insights for senior leadership, drive commercial performance through financial analysis, partner with stakeholders to inform investment decisions, build business cases, and improve financial processes and forecasting accuracy.

Run end-to-end hiring processes for tech roles: partner with hiring managers to define skills and assessments, source diverse candidates, ensure excellent candidate experience, improve processes using data, and close hires. 12-month FTC, London or remote (UK) with occasional office travel.

Provide company secretarial and corporate governance support for Monzo Europe in Dublin: manage Board and committee logistics and minutes, ensure statutory and regulatory compliance (CRO filings, registers), maintain governance policies and processes, support KYC corporate requests, and act as governance business partner to stakeholders and board members.

Lead complex AML and high-risk account investigations, recommend Suspicious Transaction Reports, make risk-based onboarding decisions, perform ongoing due diligence, and provide financial crime expertise across operational teams. Role requires Spanish fluency and work within UK remote schedule including weekend rota.

Lead end-to-end planning and execution of cross-team payments products. Define roadmaps, manage dependencies, timelines, risks and stakeholders. Drive decisions to remove blockers, ensure operational effectiveness, and propose technical solutions. Dive into data and architecture to make informed trade-offs and deliver value for users.

Support and administer Monzo’s UK and global benefits and pension programmes. Manage renewals, implement new benefits, ensure compliance, liaise with brokers/vendors and internal stakeholders, respond to employee queries, analyze benefits data, and lead communication and engagement for Monzonauts.

Lead Monzo's integrated customer marketing and CRM/lifecycle strategy across Core, Wealth, Borrowing and Payments. Build go-to-market plans for launches, always-on engagement, personalised lifecycle journeys and martech capabilities. Partner with Product, Data and Brand to use experimentation and insight to drive adoption, retention, cross-sell and long-term customer value while scaling a global customer marketing organisation and developing senior leaders.

Lead and scale user research across Core Banking, define strategic research direction, partner with senior stakeholders, manage and coach research managers (6-8 reports), synthesize qualitative and quantitative insights, and embed a global research operating model to inform product and organisational strategy.

Lead Monzo's Board & Executive Hiring function to source, assess and hire C-suite, Executive and Board leaders. Set strategy, partner with Board and People leaders, coach a small executive recruiting team, shape succession planning and organisational design, and improve executive assessment, compensation and candidate experience.