Jobs at MONY Group

Own and shape lifecycle and loyalty CRM strategy for membership propositions, including acquisition, onboarding, retention, reactivation, and advocacy. Lead customer journey design, segmentation, personalization, triggered communications, campaign delivery, experimentation, measurement, and optimization across owned channels. Influence Product, Proposition, Commercial, Data, Analytics, and Brand stakeholders while improving engagement, loyalty, retention, frequency, and customer lifetime value.

This role involves enhancing customer journeys across digital platforms, managing product delivery, collaborating with teams, and leveraging emerging AI technologies.

Design, develop, and deploy intelligent AI agents, optimize large language models, enable collaboration in customer interactions, and maintain backend systems.

This role involves building and operating a data platform, delivering reliable data products, and improving engineering workflows with AI and automation while mentoring junior team members.

Lead CRM strategy for the Investments proposition, designing end-to-end customer lifecycle programmes from acquisition to retention. Build personalised, automated journeys to grow activation, engagement and AUM; use data and testing to optimise performance; ensure FCA-compliant communications; and partner with Product, Commercial, Marketing, Compliance and Analytics to influence senior stakeholders and drive customer lifetime value.

Embed as a commercial finance partner within the Customer team to deliver trading insight, budgeting and forecasting, marketing ROI analysis, business-case development, management accounts review, and continuous improvement of reporting and data integrity to support customer proposition growth.

Lead backend feature delivery and technical strategy for high-traffic services. Design, implement, test, deploy and maintain scalable cloud-based systems (AWS). Champion best practices (TDD, CI/CD), ensure security, debug and optimise code, mentor teammates, and collaborate with product and design to deliver customer-focused solutions.

The Head of Commercial - Motor will lead the performance, strategy, and growth of the Motor channel, focusing on commercial outcomes and team performance while managing partner relationships and ensuring regulatory compliance.