Teams at MONY Group

Own and shape lifecycle and loyalty CRM strategy for membership propositions, including acquisition, onboarding, retention, reactivation, and advocacy. Lead customer journey design, segmentation, personalization, triggered communications, campaign delivery, experimentation, measurement, and optimization across owned channels. Influence Product, Proposition, Commercial, Data, Analytics, and Brand stakeholders while improving engagement, loyalty, retention, frequency, and customer lifetime value.

This role involves enhancing customer journeys across digital platforms, managing product delivery, collaborating with teams, and leveraging emerging AI technologies.

Design, develop, and deploy intelligent AI agents, optimize large language models, enable collaboration in customer interactions, and maintain backend systems.