Jobs at Monumental Sports & Entertainment

Sell and service group ticket packages for the Capital City Go-Go through outbound calls, email, face-to-face presentations, and social media. Manage pipeline in Salesforce, meet weekly sales metrics, execute on-site game-day ticket activations and fan experiences, design theme nights with teammates, and upsell prospects into broader ticket products for the Washington Wizards.

Design and execute fan experience strategy for Mystics home games and large fan events. Create theme nights, ticket offers, shoulder events, fan surveys, dashboards and weekly reporting. Manage brand ambassadors, sponsorship assets, game day tactical plans, budgets, and cross-functional collaboration with marketing, digital, creative, and finance to drive attendance, sentiment, and revenue.

Design, build, and maintain scalable Salesforce solutions (Apex, LWC, SOQL/SOSL), manage integrations and sandboxes, define DevOps and deployment standards, monitor performance and security, troubleshoot production issues, and establish safe AI/code-generation practices and governance for the CRM platform.

The Senior Director, Strategic Finance oversees financial planning, forecasting, and performance management, providing insights for executive decision-making and resource allocation.

The SVP of Accounting & Financial Operations leads financial reporting and compliance, managing audits, policies, and building a scalable accounting team in a multi-entity environment.

Maintain, monitor, and administer corporate and broadcast IT infrastructure to support business and live broadcast workflows. Provide on-site live event support, troubleshoot complex issues, manage Office 365/Exchange hybrid email and Active Directory, mentor Tier 1 staff, maintain documentation, coordinate changes, and recommend equipment upgrades while providing 24/7 event coverage.