Teams at Monumental Sports & Entertainment

Sell and service group ticket packages for the Capital City Go-Go through outbound calls, email, face-to-face presentations, and social media. Manage pipeline in Salesforce, meet weekly sales metrics, execute on-site game-day ticket activations and fan experiences, design theme nights with teammates, and upsell prospects into broader ticket products for the Washington Wizards.

Design and execute fan experience strategy for Mystics home games and large fan events. Create theme nights, ticket offers, shoulder events, fan surveys, dashboards and weekly reporting. Manage brand ambassadors, sponsorship assets, game day tactical plans, budgets, and cross-functional collaboration with marketing, digital, creative, and finance to drive attendance, sentiment, and revenue.

Design, build, and maintain scalable Salesforce solutions (Apex, LWC, SOQL/SOSL), manage integrations and sandboxes, define DevOps and deployment standards, monitor performance and security, troubleshoot production issues, and establish safe AI/code-generation practices and governance for the CRM platform.