The Senior Sales Development Representative at Monograph will identify and contact prospective customers, schedule meetings, create sales leads, and collaborate with marketing to enhance event attendance.

The Customer Support Manager leads the support team, optimizing performance across multiple channels, enhancing AI utilization, and driving customer satisfaction metrics.

Create engaging product-focused content including videos and demos. Collaborate with teams, experiment with formats, and optimize content for various channels to drive engagement and enhance campaigns.

Drive long-term customer success and adoption for Monograph's SaaS platform by owning post-onboarding lifecycle, mentoring junior CSMs, executing expansion and retention plays, and partnering with Product, Sales, and Renewals to maximize customer value and product utilization.

The Subscriptions Manager oversees renewals, churn forecasting, subscription operations, and pricing integrity to protect recurring revenue and improve retention.