Jobs at Monk

Own B2B software customer accounts from onboarding through adoption, renewal, and expansion. Manage customer health, KPIs, executive relationships, escalations, and revenue retention. Analyze usage, collections, and agent data; run account cadences and executive reviews; partner with Engineering and Operations on deployments and product improvements. Develop customer playbooks, translate feedback into prioritized requests, and serve as the primary accountable contact for CFOs, controllers, and AR leaders.

Support and scale growth initiatives through campaign execution, funnel analysis, growth experiments, CRM optimization, dashboards, and lightweight automations. Research prospects, segments, channels, and competitors; translate performance data into recommendations; collaborate across marketing, sales, product, engineering, and operations; and create repeatable playbooks and processes in a fast-moving environment.

Own revenue outcomes by building pipeline-generation systems, including account scoring, enrichment workflows, outbound experiments, automated research, prospecting, GTM system improvements, and conversion analysis. The role requires structured problem-solving, high ownership, urgency, resilience, and willingness to contribute to the GTM repository while rapidly testing and shipping experiments.

Serve as Monk’s first Sales Engineer, partnering with enterprise finance customers to assess technical fit, design AR workflow solutions, build tailored proofs of concept, and implement integrations. Prototype and ship agentic AI and financial products while translating customer pain points into scalable technical solutions. The role requires deep full-stack TypeScript development, modern web infrastructure expertise, strong product judgment, customer empathy, and autonomous ownership in an in-person NYC environment.

Own top-of-funnel outbound pipeline for B2B AR customers: research accounts, identify buyers, run multi-channel prospecting (phone, email, LinkedIn), craft personalized outreach using AI, book high-quality meetings, and build the outbound playbook alongside founders and AEs.

Lead end-to-end customer outcomes for Monk by owning deployment lifecycle, advising CFOs and AR leaders, mapping AR workflows to AI agent playbooks, configuring and tuning live agents, driving KPIs, renewals, and expansion, and feeding product insights back to Engineering.

First Sales Engineer responsible for technical pre- and post-sales with enterprise finance customers. Design and ship agentic AI solutions, tailor proofs-of-concept to AR workflows and ERP integrations, and drive implementations to production. Act as technical SME to accelerate sales and product adoption.

Sell Monk's AI-native accounts receivable platform to mid-market B2B customers. Own full sales cycle from prospecting through negotiation and close, develop sales strategy and GTM motion, and collaborate cross-functionally with engineering and product to tailor solutions.