Jobs at Moneyfarm

Owns customer experience across three UK financial-services brands, with end-to-end responsibility for regulated complaints, redress, root-cause analysis, vulnerable-customer standards, customer feedback, regulatory reporting, and Financial Ombudsman referrals. The role represents customer needs in product and change decisions, manages complaints information, works with legal and senior stakeholders, and line-manages a Complaints Coordinator while ensuring compliance with FCA requirements and Consumer Duty.

Leads customer service teams supporting Willis Owen and Profile Pensions across phone, email, and chat. Owns service levels, case resolution, pension transfers, drawdown, ISA and fund transfers, data accuracy, capacity planning, coaching, and customer outcomes. Ensures compliance with FCA requirements, Consumer Duty, AML, identity checks, vulnerable customer standards, and data protection policies while resolving escalations and contributing customer insights to business forums.

Leads the London customer service team supporting Moneyfarm customers across phone, email, and chat. Owns service levels, case throughput, Salesforce data quality, workforce planning, escalations, and customer outcomes. Coaches representatives, manages performance and development, oversees transfers and migrations, and contributes operational insight to product and change forums. Ensures compliance with FCA requirements, Consumer Duty, conduct rules, vulnerable customer policies, anti-money laundering, customer identification, and data protection obligations.

Develops original creative concepts and produces motion, video, static, UGC, and digital campaign assets for paid social and other placements. Translates briefs into market-specific creative, collaborates with marketers and freelance partners, and builds templates, systems, and AI-assisted tools to improve production speed and quality. Ensures work meets brand, accessibility, and compliance standards while using campaign insights to refine concepts.

Supports budgeting, forecasting, month-end reporting, financial modeling, scenario analysis, and management insights. Partners with commercial, Finance, and Risk teams on strategic initiatives, capital planning, regulatory capital reporting, process improvements, automation, and system implementation. Presents complex financial analyses to senior management and helps drive profitable growth.

Supports institutional financial-distribution partners in growing assets under management and net inflows for co-branded investment solutions. Acts as a key partner contact, develops strong relationships, identifies partner needs, proposes scalable solutions, and assists with acquiring new partners. The role requires a finance or economics master’s degree, investment consulting or institutional sales experience, strong financial-market interest, persuasive communication, Italian fluency at C2 level, and residence in Milan.

Own month-end reporting and FP&A models, support budgeting and forecasting, analyze business performance, and provide actionable financial insights to management and commercial teams. Develop financial models for scenario and sensitivity analysis, improve finance processes through automation and new systems, and support capital planning and regulatory capital reporting. The role partners extensively across Finance, Risk, and business functions in a fast-growing financial services company.

The Wealth Advisor will manage client interactions via remote channels, building relationships, providing advice, and growing client assets under management.

Join a cross-functional backend team as a Scala-focused engineer to design and maintain microservices, produce well-tested high-quality code, contribute to architecture improvements, perform code reviews, and adopt new technologies to support customer growth in a fintech environment.

Design, implement, and maintain data ingestion, orchestration, and transformation pipelines. Build and optimise analytical data models on Redshift. Decommission legacy components, enable AI/ML capabilities, collaborate with analysts, engineers, and product teams, and promote data engineering best practices.

Own and deliver complex backend services for the Partners B2B platform end-to-end. Build API integrations with banks and third parties, design data exchange and order execution flows, implement billing/reconciliation, influence architecture and non-functional requirements, mentor junior engineers, and improve cross-team engineering patterns, testing, and documentation.

Technical lead for the Partners backend platform: own architecture and implementation of partner integrations (onboarding, subscriptions, portfolio APIs, compliance, billing), define API strategy, mentor backend engineers, collaborate with product and partners, ensure system scalability, reliability and regulatory alignment.